LoftieReviews of byloftie.com

I've been incredibly impressed by the customer service at Loftie and both products I've used. When I first received their alarm clock there were issues with the sound quality. That led to a series of back-and-forths with their tech teams, and then eventually to a firmware upgrade. They listened to my feedback, responded quickly and acted. I don't ever leave reviews like this - but their attention to my needs has been notable.

Quick and accurate response

Great customer service from Grace. I had some issues with sleep sounds skipping on my Loftie clock. I reached out to customer support where they informed me that this was related to a software issue that the development team was working on. Grace kept checking in with me during the time it took to resolve the issue, keeping me updated on the progress. The issue is now resolved!

The product is very nice. The support team, Nikki, was very helpful and kind in resolving an incurred issue. Everything went great.

I had minor issues with my Loftie alarm delivery and the customer service team was very helpful and quick to reply.

Loftie is an amazing alarm clock. It’s an elegantly designed product that focuses on a minimal feature set—ideal for working professionals who want to keep devices out of their bedrooms. I’ve had mine for over five years and love it so much that I just purchased them for my kids, too. I highly recommend this product. It works like a charm and is incredibly easy to set up. The wake sounds are soft and can be tuned to wake you gently, complete with an auto-snooze feature after a few minutes. I’m also impressed with their customer service. When I had a minor issue with my charger, the team was friendly, responsive, and sent a replacement adapter right away. I wish every company took this approach: building products that are functional, beautiful, and backed by first-class support.

The Customer Service team and Technical Team at Loftie are amazing! I heard back almost instantly after I sent an email concerning issues with sound on my device. The team are lovely, I was speaking with Caroline and Joymaeh, both lovely people! the issue was solved to a high standard and in good time, I really appreciate the time and effort your whole team puts in ☺️ Thank you so much!

I’m surprised! At first I was scared that the product was bad quality after reading the reviews, but I must say, the Loftie clock is game changing! I now wake up very calmly, with amazing sounds from the clock, listen to meditations to fall asleep. This clock has so many options! Also the team is very kind, generous and helpful! If something is not working a 100% they make an update an fix it, its perfect! All in all worth it, will never go back to a regular alarm, Loftie all the way!