byBESPOEKWith years of experience in the industry, and thousands of stylish homes, elegant offices, classy modern coffee shops, and restaurants furnished with our designs, byBESPOEK remains dedicated to providing beautiful and attention-grabbing modern furniture at exceptionally affordable prices, making exquisite style accessible for all.Born out of a passion for design movements and philosophies that shaped the aesthetics of the present, byBESPOEK grew to become a team of dedicated professionals and modern furniture design enthusiasts ready to help you make your interior truly your own.
byBESPOEK (bybespoek.com) has 208 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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208 approved reviews, newest moderated first
Stefano B.
We have dining chairs and the Eames lounge chair/ottoman. I had just ordered the lounge chair from DWR when I discovered the one on byBESPOEK and couldn’t be happier with my decision to cancel the DWR piece. I wasn’t able to customize it the same way but it was 70% less and I enjoy sitting in it just as much! byBESPOEK products are quality and their customer service is top-notch. I want to redecorate my living room now that I’ve discovered them.
Margaret C.
Beautiful, comfortable arm chair! Delivered promptly.
Boban
Quality of chairs was great, will order from them again soon!
Mike S.
I was really concerned about the quality so I just ordered one to test it out. We absolutely loved it and now we are waiting for 3 more! Customer service was AMAZING
Timothy R.
This is obviously a company suffering some teething pains, but with a desire to do well. I ordered four Eames dining chairs. Due to a hole in the box, all but one was missing hardware. I sent an email noting the shortage. Lee, the customer service rep noted the deficiency and the necessary hardware arrived about ten days later. Lee refunded the shipping charges as well. A month or so later, I received a follow-up email asking if everything had been resolved to my satisfaction. The chairs proved to be comfortable and well-constructed. I will continue to look at this company from time to time.
Milan G.
Beautiful design, it looks awesome in my living room! It’s literally next to the original and you can’t tell the difference. My compliments go to the craftsmen, first and foremost!
Julia
Terrible experience-- I placed an order for two dining chairs and heard nothing from the company for five days. After I placed the call asking about the order status (the customer service rep did not have answers for me), my order was canceled overnight, with no explanation. I called four times and emailed twice the following day-- no response to emails, and the customer service team had no idea what was going on but promised a supervisor would call back. Nothing. Upon following up with them again, they informed me that they no longer produced the chairs I originally ordered. If I had not called/emailed/filed a complaint with BBB, I doubt I would have gotten any updates from them.
Response from byBESPOEKSep 16, 2019
Your order was cancelled as it was flagged as high risk for fraud by our acquiring bank. There is a number of reasons why that could happen. Your IP address (e.g. used public computer) previous buying behaviour on your card (e.g. chargebacks). To protect your privacy, we are unable to comment on this. We know this is very frustrating and are deeply sorry for this inconvenience. We are also fully aware that in some cases this has nothing related to you. In this situation, we are unable to offer our service to you and we pray for your understanding.
casper47
omigod, they are awful. I ordered a chair; they sent me an email for FedEx tracking, and the chair had been delivered to an Austin, Texas, address even though I live in Cincinnati. When I wrote and called, I got conflicting messages about where the chair was; a senior customer person wrote me that they would be starting an investigation and that I would hear within 48 hours about my chair. Four days later...nothing. So I cancelled the order in writing and by phone and alerted my credit card company that I was disputing this bill. This afternoon I got an email from a staff member saying that they were labeling my email and credit card as FRAUD and that they would refuse any future orders from me! Really? Something is terribly wrong with this business.