byBESPOEKReviews of bybespoek.com

Chair arrived way late and was broken beyond repair. Seller only offered a 20% refund for a completely broken product

Frustrating experience. I ordered Eames chair on 10 Dec 2019, site indicated chairs were "in stock". I immediately received an acknowledgement via text, then nothing. I reached out and the chair was delivered on 3 Jan 2020. When I went to assemble the chair, I found there were serious fitment issues. The embedded screw holes in the wood for mating with the metal leg supports did not align properly. One of the holes for the ottoman was out of line, so that the screw interfered with the support bracket. The press-fit support post does not mate well with the hole in the support bracket or the foot bracket. In fact after assembly when I sat on the ottoman, the cushion fell off and sent me tumbling. The support bracket holes for the chair were just slightly too short to properly mate with the chair screw holes. I was able to attach the bracket to the chair but none of the screws will properly seat within the recesses of the bracket. Further, the right chair arm's screw holes were misaligned with the steel bracket, but i made it work. Finally, the finish was poor and not well-done. There are rough portions on the wood, mainly in the curved areas - one can easily feel this and see it in the light. The finish was also blotchy in places, though most of the places are not readily apparent when fully assembled. I did not try to contact the company because the screws had already marred the brackets and the website indicated returns had to be perfect and I would have to pay for the return. Also, I was not wiling to incur a 15% restocking fee, as I will never by from byBespoek again. This company does not communicate well with its customers and its quality control is obviously non-existent, broken, and/or poorly executed. Mike Smith