byBESPOEKReviews of bybespoek.com

So happy with our purchase! We see the same chairs being sold all over the internet but for way more expensive! The chairs came QUICKLY, packaged perfectly. They were easy to remove from the boxes, no damages and look beautiful in our dining room. We are so happy with our purchase and I'll definitely be buying BESPOEK again!

I would recommend these chairs and this company to anyone interested. Wonderful customer service and very satisfied with the chairs!

Our chairs fit perfectly in our apartment. Sleek and very comfy, we are very happy with them! Thank you to Lee for being available to answer our questions on their delivery.

The chairs arrived in excellent condition and the quality is also excellent.

My chairs arrived quickly and fully assembled! I was worried they would be uncomfortable but they're perfect and customer service was on point. Great experience :)

We are so happy with the furniture delivered by Bespoeke. The leather chairs we ordered were everything we hoped for and great quality! We had a few special circumstances on our project and they went above and beyond to get us the product at the price we needed to stay in budget. I would definitely buy from them again. Thanks!

I cannot express how flabbergasted I am by this company’s abhorrent customer service and shoddy products. My entire experience with Bespoek has been atrocious. I ordered an Eames-style lounge chair in a faux leather finish. I received zero communication regarding status order after initial purchase. I had to reach out to customer service for all updates. 1) I was told there was a problem with quality control from a leather provider so the chair was delayed with no estimated date of resolution. I ordered a faux-leather chair. Zero explanation. 2) I was given a hyperlink for a cargo shipment from China instead of being updated by the company as to order status. 3) I had no idea my furniture was coming from China. 4) By Bespoek did not contact me once about the delay without me having to ask what is going on. I’ve ordered furniture online before. I would have been fine with a 4-6 week shipment if I had been told of this up front. Instead, I was left waiting and wondering when my pieces would arrive while I made payments on the order to my credit card. After writing to the company to express my concerns, I was informed by a byBespoek customer service representative that “... the quality of our products will leave nothing to be desired, however if you are for whatever reason not satisfied with the products you may contact us and we will arrange for a free return and refund.” After the furniture finally arrived (with no warning, just dumped on my front stoop in rainy SW Florida), I immediately realized the Eames chair was defective. There were several rents in the cheap leather seat, some of which had been shoddily “hidden” with a sticky, unseemly white paint. The stitching on the chair and ottoman was also a defective eyesore. The piece was unacceptable. I contacted the same representative at byBespoek to initiate the aforementioned refund and return and was told that the company had “changed policy” in regards to that piece and would not honor their own representative’s promise to handle a return and refund. The byBespoek representative’s explanation over the phone as to why the company would not honor his assurance of a full and free return and refund of the defective Eames-style chair was shameful. He essentially told me that despite making a written, documented assurance as a representative of the company that he would no longer honor that commitment and, laughably, the policy had “just been changed”. Then he had the audacity to tell me that a prolonged period had passed since I made the initial order. I reminded him that I had only just taken delivery of the products a few days before I requested a refund due to the company’s ridiculous delay in shipment. I would laugh if I wasn’t so angry! How on earth can you now justify a “policy change” specific to the very product your company had self-admitted quality control issues with? Quite convenient. And quite dishonest. Stay away from this company. Consumers have endless online furniture shopping options. I tried to avoid the big-box style furniture companies in an effort to gain a more customized, dare I say “bespoke”, shopping experience. From the prolonged delay with absolute radio silence from the customer service department as to order status, to the byBespoek representative’s tepid explanation of his company’s deceitful renege of his documented reassurance of return, by Bespoek has much to be ashamed of. I feel like I’ve been had.

Thank you Lee! I had an awesome customer service experience at Bespoek. After I received my chairs I found out one had some issues, most probably during the transport and Lee managed to quickly sort it out and send a new one for me. Will definitely shop again here in the future.