BuyWinesOnline.comReviews of buywinesonline.com

Reading the other reviews has my smh. I've ordered from this company and never had an issue. There was a delay in one shipment because payment posted after exptected delivery date due to holiday. They emailed notifying me that they would ship as soon as payment posted, once payment posted I emailed them saying it posted with no response. I did end up sending follow up email more stern about payment posted, I'd like an update, no response but I did receive wine within two days. Thank god I work from home. I would advise this company to add to the website that wine will be shipped after payment posted. Otherwise, I love this company. I always receive my wine a few days after payment posted.

Best company. Bought wine and delivered in just a few days

Sacky service. The merchant never notified me that the order was on its way or provided the tracking number. The result: The order arrived unannounced and, therefore, was refused. There are other online merchants for wine purchasing; go there and not here. Use your money elsewhere!

Is this company a total scam? I placed an order on 29 Sept, have emailed three times for order shipping status, have not received a response. Just tried calling their phone number listed on their website and it is ‘unassigned’ at this time. I’ll be contacting my credit card company to report fraud.

I will never buy from them again. I don’t know why they give the days it takes to process an order and be delivered. I placed my order on the 19th of September 2024, and it is now the 28th and my order won’t be delivered until October 2. False advertising for sure

EDIT: buywinesonline doesnt want you to see the truth. They tried to take this review down claiming that it had "defamatory content". They were FRAUDULENT in their sending a wrong order and advertising a better bottle. Thankfully trustpilot overruled them since it is a legitimate review. I have all email proof of this! I was looking for a certain wine for an event that I am hosting this coming weekend August 24, 2024. I found the bottle I wanted from this company on August 9th. It was a corked bottle from Spain (Albarino vintage 2022) I ordered a case. Their website states shipping in 2-4 days. It took 6 days to get a shipping tracking number then another 6 days to get the wine. So I open the case up to find a completely different label of this wine with a SCREW TOP MIND YOU! Plus only 6 bottles of the 2022 and 6 bottles of 2023 which I never ordered. They offered me 8% discount and I would have to return the 2023. Now, I know the ftc rules and if a merchant sends you something you did not order you do not have to return it. They said that was theft and told me they would turn me into their lawyers! I had to call them twice, then they offered me 20% if I kept all the wine. No thank you! I filed with my credit card company to reimburse me the 50% since I never order the 2023 vintage. I really should have done the full 100%because they sent me screw top wine and not the corked wine I ordered. This company used the more expensive wine bottle for their advertisement and sent the crap. DO NOT TRUST THEM!

Fast shipping & great packaging. No negatives at all with my order.

EDIT: buywinesonline doesnt want you to see the truth. They tried to take this review down claiming that it had "defamatory content". What a SCAM. Thankfully trustpilot overruled them since it is a legitimate review. I ordered wine for my wedding, It arrived 2 weeks late and we had to scramble to find other beverages for my wedding. FEDEX said that they would provide me with a refund for the expensive wine and shipping if buywinesonline gave me a shipper waver. I called buywinesonline to ask for a shipper waver and the lady was incredibly rude. She talked over me, yelled at me, and then hung up and me. She refused to answer when I called back. I got FEDEX to call her and she refused to answer them. We often complain about companies outsourcing their customer service to other countries. But the foreign man that helped me at FEDEX was 100x more polite and helpful then the American lady that answered at buywinesonline. Her employment should be terminated immediately. This has been the worst customer service experience I have ever seen.