Hans F.
I ordered a single item (a cloth)
I ordered a single item (a cloth), but suddenly found other items in my shopping cart that I hadn't intended to buy. I cancelled the order that same day, but received no response; payment was made via PayPal, and the amount has not yet been refunded by you. Warning: Rip-off.
Response from NanoPolixJul 4, 2026
Hello Hans, Thank you for bringing your experience to our priority. We understand your feedback regarding the items reflected in your order and the status of your cancellation request. For clarity, our checkout process is intended to present the order details before a purchase is finalized, including any selected quantities or optional add-ons. To help ensure your case is handled as promptly as possible, we've assigned a member of our support team to review your order and previous correspondence from our team. Please check your email for our further communication. Sincerely, Ben from NanoPolix

