Young H.
Don't buy it!
I would strongly caution anyone considering this product or this company. The product itself was disappointing and did not meet my expectations at all. However, the bigger issue is the company’s subscription and refund practices. After my initial order, I was charged and shipped another order through their “Smart Plan” subscription system, even though I did not clearly understand that I was enrolling in recurring shipments. When I contacted customer support immediately to request cancellation and a refund, they repeatedly refused and hid behind their “policy.” What made the experience even worse was how difficult they made the cancellation process. They claim you can “cancel anytime,” but the cancellation flow is intentionally confusing and frustrating. It should never be this hard to stop recurring charges. Customer support kept changing their responses: first saying the order could not be canceled, then saying subscription orders are never refundable, then offering discounts to keep me subscribed instead of properly resolving the issue. This experience felt extremely misleading and customer-unfriendly. I highly recommend reading all subscription terms very carefully before purchasing from this company. Based on my experience, I would not buy from them again.
Response from LarineCoMay 13, 2026
Thank you for sharing your feedback. We do offer subscription options to support 24/7 enamel care as recommended by our clinical findings, but it’s clear that something went wrong with our checkout experience. We’d love to take a look at your account, fix any billing issues, and make this right for you. Please reach out to our team at [email protected] with your order number and email used to purchase, and we’ll take care of it as quickly as possible. We appreciate you bringing this to our attention and are reviewing this internally so we can prevent this from happening again.



