Jennifer D.
Customer Service issues and product has FLOURIDE
I received an order then cancelled subscription. I ordered some more when there was a sale then got another order within 30 days but it was for triple the cost and double the amount of boxes on my first order. also I found out their toothpaste has FLOURIDE in it after they advertised 100% fluoride free! I asked for a refund or replacement and also explanations for a $150+bill on my subscription. My original order was for only 4 boxes & a 100% fluoride free toothpaste. I am going round and round with customer service. It feels like a fake person answering because they are just making me crazy and not answering my specific concerns. I don't understand why they won't directly answer my questions , it's really weird and sus. How can a company act this way and expect people to trust them.
Response from LarineCoMay 22, 2026
Thank you for sharing your feedback. We do offer subscription options to support 24/7 enamel care as recommended by our clinical findings, but it’s clear that something went wrong with our checkout experience. We’d love to take a look at your account, fix any billing issues, and make this right for you. Please reach out to our team at [email protected] with your order number and email used to purchase, and we’ll take care of it as quickly as possible. We appreciate you bringing this to our attention and are reviewing this internally so we can prevent this from happening again.



