A.P.
Purchased this product
Purchased this product. Less than 5 minutes after I ordered, I realized the shipping address was incorrect (my mistake) but the billing address is fine. Sent an email and was told that they: 1. Cannot and will not update my shipping address because it's "too late" and the order was "processed within moments". 2. Will not cancel my order, despite their own cancelation guidelines stating that if it's a first time buyer, they will cancel 3. I have to track the shipping and somehow contact the shipping location (I have no way of doing that) and tell them to change the address. Or 4. Cancel the payment with my bank. I will have to pay a fee to cancel with my bank. Ridiculous.
Response from LarineCoMay 11, 2026
Thank you for sharing your feedback. We do offer subscription options to support 24/7 enamel care as recommended by our clinical findings, but it’s clear that something went wrong with our checkout experience. We’d love to take a look at your account, fix any billing issues, and make this right for you. Please reach out to our team at [email protected] with your order number and email used to purchase, and we’ll take care of it as quickly as possible. We appreciate you bringing this to our attention and are reviewing this internally so we can prevent this from happening again.