Erin S.
I ordered a multipack, wrong packs delivered
I ordered a multipack, with 2 mint, 2 toasty cinnamon, and 2 berry. I added the add on of an extra berry as well. They sent me 1 berry and 5 mints. I requested the thing i actually ordered and told them I will gladly send back what they sent me to get what I ordered but they said no, here is a 20% coupon. I don't want a coupon to order more product that they will probably send the wrong thing. I want what i ordered. Bad customer service for sure.
Response from LarineCoSep 3, 2025
We sincerely apologize for the inconvenience this has caused you,as a growing business we do experience stock shortages from time to time and we try and keep our customers informed of these as much as we can.We are sorry you missed that email from us.We reviewed the correspondence that you had with our team and a refund was offered on your existing order and not a future one. Please feel free to reach out to our support team if any further assistance is needed.



