Heman A.
They were quick to answer phone calls
They were quick to answer phone calls. When I didn't get a confirmation for my order, they were quick to answer my call and resolve the issue right away. Great customer service!

Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
BuyBrakes.com (buybrakes.com) has 511 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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511 approved reviews, newest moderated first
Heman A.
They were quick to answer phone calls. When I didn't get a confirmation for my order, they were quick to answer my call and resolve the issue right away. Great customer service!
Bruce H.
I've been been buying my Hawk race pads from BuyBrakes.com now for several seasons. Always great pricing, service and quick shipping. 100% recommended.
Response from BuyBrakes.comApr 2, 2019
Thanks Bruce! We do like talking racecars, compounds and what's possible for improved braking in competitive environments, we find our customers enjoy the details. Love the loyalty and your 5 star rating for us is appreciated... it's like winning a big trophy.
Andy G.
These guys are legit. I ordered my brakes and they were concerned about my order and contacted me quickly to ensure I ordered the right part the first time. They went out of their way to guarantee my satisfaction. The free shipping was incredibly fast I received my package in 3 days!
Response from BuyBrakes.comMar 28, 2019
Thanks Andy! We've learned it's worth the extra time and effort to get it perfect as brake components must be right on the money in terms of exact fit. With 800,000 part numbers, each digits makes a difference. We appreciate you doing your part and getting back to us quickly with the needed information!
Tim
Communication was OUTSTANDING!! FAST SHIPPING as well!! Will definitely recommend them!
Mark B.
The ordering process went very smoothly. The sales rep was helpful and answered my questions. Hopefully the rest of the process will go as well.
zrl
Made a purchase on the 16th March. No contact since. Emailed 3 times and still waiting for feedback. If I don't hear back from them I am going to call my bank to dispute the claim.
Response from BuyBrakes.comMar 20, 2019
You order, being from the Country of Brunei, failed in our system. We don't ship to Brunei. Sorry. Refund issued.
ricardofrancoarango0
Very good service, everything perfect.
Ken “sparky” L.
Droped the ball Ordered of the 6th of March no contact till 18th of march no email no phone calls to inform me of any delays out of my control 3 to 5 year loyal customer. Ken Kl electric inc
Response from BuyBrakes.comMar 18, 2019
Ken, We are not in our system under Ken or Sparky or LPZ, what is your email or phone number or order number so we can reach you. We've got staff here all day everyday taking calls, answering text and emails. Call in ASAP so we can help find you and your order! 888-257-7149... Thanks! -John