Jesse V.
Excellent service
Excellent service, no room for improvement if excellent service is already being provided. Keep up the great work is all I could recommend.

Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
BuyBrakes.com (buybrakes.com) has 511 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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511 approved reviews, newest moderated first
Jesse V.
Excellent service, no room for improvement if excellent service is already being provided. Keep up the great work is all I could recommend.
Mike F.
I am a returning customer. The attention and expertise given me was outstanding. It is a pleasure to do business with EBC. Thank you!
Norm
I bought a Stoptech BBK from buybrakes.com and there was a problem with the order. I called customer service and the owner answered the phone, he quickly resolved the issue. The owner was professional and honest. I’m now a happy customer and would buy from them again in a heartbeat.
Garry C.
Best price! Best service! Garry Crook #41
John W.
I want to first say how great it is to see a veteran-owned company. Their attention to detail, customer service, and all around can do attitude make dealing with them a pleasure. I specifically want to compliment Tom and Laurie both for being outstanding at all they do and taking care of business so thoroughly. BRAVO ZULU GUYS!
Tony N.
Advertised overstock sale on stoptech yet I won’t be receiving my kit for another month or so, false advertising and when I told them so they said it still said check for availability so I guess with this company you have to read between the fine lines. Other than that excited for my kit to come in and the customer service is very prompt.
Response from BuyBrakes.comSep 4, 2019
We try to make checking for availability very simple. When an item is in stock, it will say so in green "In Stock" and when it is not, it will say Call or Text for availability. The word overstock has been removed because (we agree) it is confusing. In the case of the kit you wanted, Stoptech had "Overstock" on the brake pads assigned to the kit (lots of quantity and that directed the computer program to put the entire kit "on sale" when in reality, we shouldn't take any orders for that kit/Sku 'till all kit components are in stock)... and as you know from texting us, the rotors are in fact not in stock and won't be in stock for weeks. As you've experienced, finding top quality upgraded brake rotors for the Lexus GS350F model has been difficult for years and kind of rare. The owners of those cars do not like OE brake rotor versions or perhaps the Lexus pricing associated with them. Here is the product link we're talking about... https://www.buybrakes.com/brake-kits-rotors-and-pads/disc-brake-pad-and-rotor-kit-938-44087 - JB Founder, BuyBrakes.com
CR
Always get brakes here for our three cars. Each household driver has preferences and they take care of each driver's needs
Response from BuyBrakes.comSep 4, 2019
Thanks CR! We are always pretty pleased when we reach your trust status of being able to equip your entire team (the family) with the correct brakes for each of their unique vehicles and their respective preferences and driving styles.
Jeffrey M.
Great service!