BuyBrakes.comReviews of buybrakes.com

It was really super to talk to someone who knows the product and the business!! Top notch!! Really above and beyond of my expectations in this day and time!!! Once again, TOP NOTCH!!

They sent like five emails as soon as I put my order through and took their good old time, sending my order for my brakes. They wanted me to confirm the fitment of my brakes, even though I did not need to. Not my fault other people order the wrong things. Then they tried to argue with me about my own car, that they don’t know anything about. They wanted me to confirm my front brake size when I literally told them I had gray brakes, not blue. That’s all they need to know, and they take an extra 2-3 days after the email was replied to, to ship the order out. May rotors I also ordered on the 7th, left on August 13th. I ordered them on the August 7th, with supposed delivery by the 11th-12th. It is August 14th, and I will not have my rotors and wear sensors until at least August 18th. My car has no front brakes at all because the last set of wear sensors I ordered from them are defective. When I said I would cancel the order, they said they would charge me a 20% restocking fee, and I’d have to pay to ship the stuff back. If I don’t accept delivery, I’m not paying for anything to get sent back. They offer no refund, but make it seem like the customer is the issue when they pretty much waste your time getting parts you need and lie. I swear they do this to buy their suppliers time, and if I have 3 day shipping? How are the rotors that were labeled 2:40pm west coast time, not going to be here by Friday which is 3 days later? Do better. And you definitely lost a customer. I’ve ordered brakes from you three times now and it’s been a headache every single time. Half the time you put in an order and they tell you it was back ordered after they said it was in stock because they don’t update their website correctly.

John gets a 5 star for his customer service. He listens and digs to find exactly what you need. Awesome service! Will see on arrival of parts...if other than 5 star, I'll let you know.

Purchase: Their web site layout with information, product/kit vs stock performance values and ease of ordering (by credit card or using your Amazon stored payment information) makes this portion of the process very pleasant and easy.

Adam Hume was great to work with; he took the time to discuss options and help customize the right set up for our application. Customer service is top notch, parts were in stock and shipped same day. I would absolutely work with these guys in the future and highly recommend Adam Hume!

Brakes warped after 1 track day. Defective. Too expensive for that to ever happen. Extremely dissappointed.

Great Service Experts Highly Recommended Super Helpful! Thanks Guys

John was the solve to all my problems! I came with a complex set of questions and he was able to help me with no issue! I will be a returning customer for life!