BurrowReviews of burrow.com

Response from BurrowOct 26, 2025

Hi Aimee, We’re sorry for the extended delay and slower response times, and we definitely understand how frustrating the waiting would be. Your feedback is important to us, and we’re actively working on ways to improve both communication and transparency around shipping timelines. We hope that we’ll have the opportunity to restore your confidence in us and deliver the product you’ve been waiting for!

Response from BurrowOct 26, 2025

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your delivery experience, and we’re so sorry for the confusion and lack of communication surrounding your order. We’ll be using your comments to help us improve communication and clarity moving forward, and we hope you’re enjoying your new piece now that it’s arrived.

Response from BurrowOct 24, 2025

Thanks for sharing your experience! We’re so glad to hear that you’re enjoying your new pieces and that they’ve been a perfect fit for your home (and your cat!). We truly appreciate your support!

Response from BurrowOct 24, 2025

Hi Shauna, Thanks for sharing your experience. We’re sorry to hear that you received the incorrect finish for one of your items, and that you haven’t been able to get a timely response. This isn't the level of service we aim to provide! We’ve escalated your concerns internally, and someone from our team will be reaching out shortly to ensure you receive the right item. We appreciate your patience while we work to get this resolved!

Response from BurrowOct 24, 2025

Hi Emily, We’re sorry for the trouble and lack of communication around your order. We’ve escalated your support request internally, and you can expect to hear from someone shortly to assist with next steps. We really appreciate your patience in the meantime, and the chance to make things right!

Response from BurrowOct 24, 2025

Thanks for sharing your experience, Michael! We’re glad to hear your order arrived quickly and met expectations. We look forward to welcoming you back soon!

Response from BurrowOct 24, 2025

Hi David, We’re sorry for the continued frustration with your order and the lack of clear updates. We’ve asked our customer experience team to follow up regarding your order status, and someone will be reaching out shortly with more information to get this resolved.

Response from BurrowOct 24, 2025

Hi Lily, We're very sorry to hear this. Your trust in our brand matters, and we’d like the chance to rebuild it. We've located your order in our system, and a member of our team will be following up with you directly!