Burlington Bathrooms is listed under Bathroom & Kitchen.
Burlington Bathrooms (burlingtonbathrooms.com) has 53 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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SimonWride
1 star is 10 more than they deserve , there should be a negative star rating .They are appalling liars, apparently they have a new computer system which is making them lie .They have made numerous promises regarding delivery only to break them time and again.AWFUL AWFUL AWFUL COMPANY
Simon S.
Used to be a very reliable, decent company, before the software update. Since then I've just experienced lengthy delays (often 30+ minutes) waiting for the phone to be answered. They've lost the plot when it comes to deliveries as well. What used to be a next day service has stretched to 2 weeks if we're lucky. Desperately bad company to deal with currently.
jamie E.
Currently the worst bathroom company to buy from. Sales are disinterested and un bothered about customers orders being delivered. Orders taking 2/3 weeks. No help from sales or area reps. Especially south London. The rep there Is a joke. Buy from jtp or Vado crosswater is crap
Jack C.
JUST THE WORSE COMPANY
NCR2000
Do not stand behind their warranty, metalwork on £100 toilet seat pitted and rusted after less than 5 months use, care instructions state not to use abrasive or bleach cleaner, which I did not. After sales say damage was caused by the cleaner despite it not being abrasive nor containing bleach despite what their care instructions state. Very poor quality. product and service, avoid.
Claire B.
We chose a Burlington recessed sink and toilet but their tech support refused to supply a template for the counter top because we were not purchasing the vanity from their very limited range. They should make this clear on the website and stop wasting customer time.
Ryan O.
Really disappointed in the Burlington sanitary ware, we have had a bathroom refit 3 months ago and already the Burlington toilet seat has gone yellow with no use of harsh chemicals and lid always up when bleach used in the bowl, customer service not interested and trying to say we have made it go yellow using something we shouldn’t have to clean, their product clearly aren’t up to standard if they can’t survive in a bathroom environment without discolouration! Wouldn’t recommend buying these product, they charge premium prices for a below average product.
Sharon
I bought a rimless toilet and toilet seat, toilet roll holder, vanity basin with wash-stand and taps and a dual shower as I loved the period looks and had seen there products used in numerous hotels and restaurants. Not overly impressed with the weight and feel of the toilet flush handle, basin and shower taps and the toilet roll handle has to be regularly tightened. My biggest issue is the basin has to be scrubbed daily, especially after brushing teeth. Every little piece of dirt, dusk or debris seems to stick to the white porcelain/finish which was described as the opposite. Not to mention the rimless toilet bowl. OMGoodness, it stains yellow after a few days and no toilet brush can reach the area so I have to put on rubber gloves and scrub with a scourer. I live in a soft water area and have installed 3 bathrooms in this one room and this has never happened or in the cloakroom toilet. Again I blame the finish/porcelain or whatever this nano coating is. Also after about 6 months the first toilet seat started to yellow and discolour. There is only 2 of us and we use another toilet more regularly. Also as I decorated this bathroom predominantly white, I bought and used clear, bleach and taint free cleaning products that had won awards for their eco benefits. The owner of the bathroom company was helpful when I complained but the Burlington rep wasn't and even went as far as to imply I was lying about the cleaning products I was using. As everyone else has mentioned, these toilet seats are expensive and are not even solid wood. I bought another as the showroom gave me a discount as I think they were embarrassed with the Burlington rep. Within the year that also discoloured and now I see its started to peel. Yes the Burlington products look nice, but don't be fooled with their price that you're getting great quality. If I could re-do this room again I would and would avoid Burlington.
