bizint
Their Customer Service have got it!
Hiya! So I wanted to write a review to let you know that my experience got sorted out! This could easily have been a 1 star review, but credit where it is due, Burlington is listening and sorting things out! First of all what wasn't great: My mixer taps, installed two years ago, were making a groaning noise. I didn't know if it was the installation or the taps. Victoria Plumbing sent a completely new set of taps and I replaced, but it didn't fix the problem. Then I contacted Burlington direct and they sent me new "ceramic valves" and that did get things fixed. At last! The feedback from Burlington customer service was an apology that the dog leg through Victoria didn't fix it, hardly surprising as Victoria deal with so many manufacturers they are hardly going to know about these details. Beyond that, Burlington now supply these ceramic valves into their taps rather than the previous ones. And to be fair their customer service solved the issue quickly and directly with the new valves. Now of course, the original valves should have worked in the first place. Burlington have responded to fix that for anyone considering Burlington in the future. Also it could have been resolved quicker, but perhaps if I had gone direct to Burlington in the first place that would have happened? In short, it seems to me the poor reviews are likely associated with the past beyond the last 12 months, it also seems as if something has changed for the better. From my experience it's clear that Burlington is responding well to the previous criticism and is now getting on top of Customer Service and these niggling product issues as a priority, good for them. My Burlington basin and taps look amazing (I have the wide 120cm basin and everyone comments on it) and now the issue is resolved I am very happy. Also for anyone looking to buy, the issue will not happen again because they have changed the valves to the ceramic version, which I now have which work perfectly. If Burlington continue to improve in these small steps every day, they will start to add up really quickly and the red stars will turn green, like mine! Keep those small improvements coming Burlington, we notice and appreciate it! Anyone thinking about purchasing Burlington, look at the more recent reviews for a better handle on things.