Burlington BathroomsReviews of burlingtonbathrooms.com

purchased whole bathroom suite, all ok apart from toilet seat, had 4 years and on my 4th one, first one soft close went after 6 months, then cracked after 12 months , cracked again after another 12 months, the annoying thing its take 6 weeks to replace, they do replace free of charge but takes so long !!!!

Good morning Clare, I'm afraid the 7th delivery has also been missed, im again in contact with a guy Called Mark Dalton who is one of the directors to see what information I can get.

So We purchased 2 of their Sontuoso Basin Vessel sinks for our Master Bath. They look great, but after just a short time one of them cracked. The sink made a loud noise and we saw a hairline crack down one side and into the drain opening. They won't replace it. Now we are trying to find a new one but they say this model is discontinued. I would not purchase anything from Crosswater if this is how they treat customers.

Terrible Experience – Avoid Crosswater Bathrooms If I could give zero stars, I would. After placing an order over a month ago, I’ve had nothing but problems. The delays were excessive, with no proactive updates on their part. Every time I called, I spent hours on hold listening to their smug on-hold messages about how great they are. When someone finally answered, they gave false promises just to get me off the phone. Weeks of being strung along, and still no sign of my order. This company is either incompetent or intentionally misleading. I've had enough and will be taking my business elsewhere. Save yourself the stress—choose a supplier that values its customers and actually delivers what they promise.

i wish i could give this company no stars. 1 star is far too much flippant sales office staff promises of phone calls back and deliveries broken no sign of an order placed in early october managers always in meetings and never accepting phone calls senior management on holiday avoid at all costs

Absolutely dire - We ordered a complete bathroom on Oct 1st for delivery on Oct 7th. Since then, we have had many broken promises and a “partial” delivery. We are still outstanding the shower tray and brassware. We have no delivery date, except to wait 2 more weeks. My fitter has suspended work and left site. My local shop has tried its best to obtain timeframes and commitment from Crosswater - it is clear that Crosswater just ignore them or issue bullshit. I will never buy anything in the Crosswater group of companies again. There is no accountability, and there are no reparations for such clearly dire service. If I could, I would hand back the Crosswater stuff and go elsewhere. My mistake was to install the backboxes for the hidden valves. That commits me to Crosswater. I will never make the mistake of ordering Crosswater again, and I will never start a bathroom install until all the kit is on site. Update 16/12/24 > This is still an utter disaster. The Crosswater shower tray has still not arrived after 70 days - Crosswater have made umpteen promises of a delivery date and they fly by. My advice is to NEVER allow any Crosswater kit into your home. No business can survive for long with such terrible service.

On September 13th I ordered a Crosswater matching shower, valve unit and basin taps via a local trusted supplier who I’ve used be fire. The supplier has chased this order numerous times to be told Crosswster has a new computer system and that both items were in stock on two day delivery.Today 5 weeks on I still don’t have the taps. The Crosswater sales rep delivered the shower personally but not the taps. The shower has been fitted and plasterers are coming tomorrow. I cannot now buy an alternative or the items won’t match. Sales staff tell me they do not know when the taps will be delivered and do not seem to care. It took 25 minutes to get through on the phone and the promised call from a senior manager has not happened. VERY disappointed in this company’s service and won’t use them again or recommend them.

A company is complete shambles. They are truly unable to full test online systems before its live and every order has resulted in over 4 weeks of wait. They have also lied to on a daily basis about priority deliveries that never turn up (order from 27th Sept)!!! one of many orders we now have no faith in ever seeing. POOR!!