Burlington BathroomsReviews of burlingtonbathrooms.com

OVERPRICED POOR QUALITY. I purchased a full Burlington suite 5 years ago. In that time I have had to replace- 1 cistern valve (bought via internet as none in stock) There has been 2 leaks on the shower mixer with 1 months wait for parts (none in stock - again). A cheap plastic component within the shower head failed causing the head to fall to the floor. £123.00 for replacement and the whole head is made of plastic. The "oak" toilet seat is in fact chipboard. I am happy to pay extra for items that last. Sadly this has not been the case here.

We have 2 Burlinghton Bathroom oak toilet seats, one is 2 and a half years old, the other was replaced due to cracking after one year and the replacement is just over 3 years old. Both seats have cracking, discolouration and the laminated surface is coming away from wood beneath causing splinters. They look unsightly and are in my opinion are very unhygienic. Burlington Bathroom customer service advise me that the problem is caused by putting bleach into the toilet pan and the fumes not being able to escape. I do use bleach in the toilet pan but never close the lid when doing so. I am very disappointed with the product and believe that these seats are not fit for purpose.

I was searching for a spare part for my shower, needless to say I searched and searched to no avail. I then made contact with the support team and I can only say how helpful and curtious they were and were quick to follow up with my questions..

We ordered the refitting of three bathrooms and a toilet from a kitchen/bathroom fitting company. They recommended we use largely Bauhaus fittings supplied by Crosswater. The fittings included four chrome towel heater radiators. For each we had a square chrome radiator valve. These valves were £45 a pair and so were not cheap. After three years, four out of eight valves have leaked. We discovered the installation company had gone into liquidation but we knew Crosswater was the valve supplier. When we approached Crosswater about the first leak, at first they were slow to respond. They said that they did not have any experience of the Bauhaus valves leaking. Finally they sent a replacement pair which we had to pay to get a plumber to install. After removal, the defective valve looked as though the valve innards (looked like brass) had rusted. When others started to leak and we informed Crosswater, they again expressed surprise but said they would do some investigation. They said that they would then send us tested valves. Of course we would again have to pay to have these fitted. So far the replacement valves have not been sent. Apart from the inconvenience of having leaking valves and the cost of having to have replacements fitted, I am no longer confident the replacement valves will not also leak. Despite Crosswater saying they are surprised that the valves leak, it is hard to believe that 50% valve failure is not evidence of a quality failure with these valves.

Bought a shower, toilet and sink. Mainly because of the wonderful looking traditional style of the products. The shower enclosure feels flimsy and has took the fitters a couple attempts to get it to all sit correctly. The sink is the 2nd one we had for the unit and does not sit even close to parallel to the wall. Granted the difference is 5mm at the worst point but it is very noticable. The supplier says it is within tolerances and because they are kiln fired they are all warped and out of shape to some extent. I could forgive that its not straight on every other edge but it should at least be parallel to the wall where its most noticeable. I was then belittled by a "rep" who was from a supplier of burlington (not from the actual company) and made to feel like I was being unreasonable because he has been in the business for 45 years and nobody has ever saw a problem like this. Which is fair enough if it hadn't been for several other people who noticed the problem and pointed it out to me. As well as that the badge on the toilet seat is clearly off centre. Not that that was really an issue but the "rep" also denied that and so I feel it should be included. He did have to come back twice to rectify the wobble in the seat though.