I had an excellent experience. I purchased the vest due to a review on YouTube by mrgunsandgear. The video showed the vest was very concealable and demonstrated great protection. When the vest came, I was most impressed with the workmanship at this price point. It looked like it was going to meet my needs exactly. The customer service is second to none. Unfortunately I am a on the large size and the fit was a bit too snug. After exhausting all avenues to try and accommodate my wish for a vest, Bulletproof Everyone gave me a prompt refund once they received the vest back in good condition. The process could not have been easier. They also promised to keep me informed if/when larger sizes are available.
PR
Paul R.
Just got my Operator
Just got my Operator. NOT impressed! There is zero side coverage with the panels making this not wearable for work. In addition The zippers and material of the carrier are clearly poor quality and I can already tell this would not stand up to regular wear in a working environment. I will not be ordering additional products.
Response from Bulletproof EveryoneJul 28, 2023
Hi Paul. I'm sorry you aren't happy with the way the Operator is designed. However, we state very clearly that it is front and back only. It is in all of the specifications, videos and product descriptions. As far as the carrier goes, it is meant to be as thin, light and breathable as possible. It is American made, with USA sourced fabrics and zippers. There is nothing low quality about it, it just has a specific use case, as an undershirt. If you need something heavier that can stand up to duty use that has side protection, the Quantico is what you need. It will be returning in September.
KF
Kevin F.
Lead times unpredictable. Product quality very high.
Update: After receiving and inspecting the products we can report that quality of construction is very high. I will personally trust my life to this armor with confidence. Communication with the company was difficult and we received an automated response on a Monday that customer service had been given an "extended weekend" although it was not a holiday.
Original: Did a test order for my company. The item ordered is for personal use but there was a possibility of a much bigger relationship. Sadly, this is not the company for large, time-sensitive orders. Quoted lead times got longer with each contact. From 5 to 10 to 15 business days.
Response from Bulletproof EveryoneJul 28, 2023
Hi Kevin. I'm sorry for the long wait. It really has been an issue this summer with materials. Honeywell has been severely backed up on the fiber we use and they have pushed out delivery dates several times, which is why we have order limits on most products right now. It looks like your order did ship a couple days ago however. If you need anything, just give us a call! We're always happy to help any way we can.
RI
Richard
Customer Service from Isaiah is excellent!
Bulletproofeveryone products and customer service from Isaiah is top-notch! I purchased several items and the products exceeded my expectations. There was a hiccup with one of my orders, however after reaching out, Isaiah thoroughly explained the situation and succinctly handled the hiccup with my own suggested recompense. Now that's customer service, actually listening to the customer. Glowingly satisfied with this buying experience and fantastic customer service Isaiah. Thank you!
CH
Chris
A nightmare of an experience
This is a revision to a review I had written earlier. Every single interaction I've had with this company has been difficult at best, and as much as I'd like to give them more than just one star I can't do that in good faith -- they've tied my hands at this point.
Before I even purchased a shirt from them, I asked for an estimate of a turnaround time. I've bought armor before in the past and didn't want to get put on another 12 week long wait list.. They told me it'd be 10 days so I went and purchased two shirts. That 10 day turnaround time quickly turned into THIRTY before the shirt arrived. During communication with the company they even told me "Sorry for the delay, the shirt will ship tomorrow" and then "Sorry about that, miscommunication -- we meant next week!"
When the shirt finally arrived, it was snug. No big deal as after washing it twice it turned into a comfortable size -- however the stitching came loose and there were actual holes after wearing the shirt only several times. This resulted in me, of course, having to send the shirt back for a replacement... Another week and some change of more waiting. They were quick to send it out but the mail carrier is frustrating at best.
At the time of writing this review, I have finally washed the brand new replacement shirt and, less than 10 minutes ago, went to put the plates into the carrier only for the zipper to break off after its first zip. I will not be returning this shirt this time as this company has successfully exhausted my patience with them and can confidently say I've wasted $1300 on what I originally thought was a solid investment. If you're gonna buy some armor I'd highly suggest you look elsewhere. As nice as they make their clothing look, I've had nothing but a bad time with bulletproof everyone.
If anyone cares, I'm revising this review again to mention the free shirt they sent me. They told me it'd ship same day when I sent an email to them, as requested in this review's reply... Which then turned into a week when I had to email them AGAIN because they "dropped the ball" and forgot about me. This was supposed to be them making up for this entire bad experience and they didn't even bother to remember me.
Response from Bulletproof EveryoneJun 16, 2023
These issues shouldn't be happening. It is the first I've heard of it after shipping several thousand of these undershirts. They are USA YKK zippers, that shouldn't happen. You don't need to send it back, we'll send you a new one for free. Send us an email or call us tomorrow.
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Hi Chris. We appreciate the honest review. This is something that we are constantly trying to improve on. We try to be as accurate with the lead times as possible. But, we are sometimes at the mercy of Honeywell who provides our fiber, and they have had some serious supply issues this year with dates constantly changing on us as well. That doesn't excuse the slow response time, it should always be within a business day. We have new CS team on boarding every week as we are growing quite rapidly. This will not be an issue should you need something in the future.
My family has owned a liquor store in south central Los Angeles since the 70s. We have had 23 armed robberies. Bulletproof vests are standard wear at our store. Trust me when I say I know how heavy and hot body armor is when you are on your feet all day. Dallas the owner has come up with an armor design that weighs about half of the standard armor, and is flexible enough to allow the wearer to work and move while staying much cooler than with standard armor. The armor panels are much thinner and more flexible than anything else out there that I have seen. Service from the the staff Isaiah, Owen, and Dallas the owner was personalized, friendly, and totally focused on finding the right fit for us. Phone calls were answered quickly. Recommend making an appointment to try the fit. The panels change the fitting if you want it to be inconspicuous. Save yourself the shipping. I bought 5 units for different weather conditions. He was nice enough to extend the free backpack offer to us, since we had placed our order several weeks ago. A stand up guy. Fit and finish are excellent, innovative designs, comfortable, completely covert. Highest recommendation.
MH
MHBJ
Bullet Proof Hoodie and Backpack very much nice security. I appreciate finding them online and placing the order 12/31/22 and placing the order. Awesome. ❤️
Got my Order yesterday for my granddaughter, awesome Bullet Proof Hoodie and Backpack, we are happy satisfied. Awesome customer service, too. A++++++
RB
Ryan B.
Great company
Great company. Can't wait for the product to come. Will give another review when I receive it.
Response from Bulletproof EveryoneNov 17, 2022
Hi Ryan! Two items on our site have extended lead times, the Technician and Quantico. The Quantico is made from scratch per order to your measurements and carries a 4 week lead time. The current lead time can be found at the top of the item description. Your vest completed manufacturing yesterday and has already left to fulfillment, you should have tracking in the next day. However, that doesn't excuse the poor communication. Someone should have gotten back to you. We are going through some serious growing pains at the moment and we apologize greatly. Someone here will call you tomorrow to touch base and confirm you get your tracking information.