Ordered off of an ad on Facebook poor communication
Ordered off of an ad on facebook. Two and a half weeks later order was still in “fulfillment “. I emailed customer service on October 2nd and was told will get filled this weekend. October 8 was still in fulfillment. Emailed again and was told will follow up with me. Never emailed me back. This was a person named “Isaiah J”
Called and spoke with David who said he was sorry and that they are having trouble with a new vendor but that he would get on it.
Called back and was told that they were busy with law enforcement orders. I told him that I’m law enforcement and would send credentials if needed. He said that he would send it out the next day.
Now I got an update saying is shipping. Date was October 16. The UPS website says “label created “. It is now the 20th and still has not shipped.
I left a voicemail today asking for a call back. I’m pretty sure I won’t hear anything.
David called me back and let me know that he would check on it. He then called me right back and said that it would leave this evening.
I appreciate that David took the time to call. I hope it does ship this evening.
I
Response from Bulletproof EveryoneOct 20, 2026
Thank you Pete. All law enforcement orders are supposed to be set as Next Day Air. It isn't part of our questionaire we do for new online customers and you shouldn't have had to wait this long, or go through the trouble of making it happen. I'm glad we were able to resolve this and thank you for being so patient.
JK
John K.
Nearly the same (poor) experience as the last…
Nearly the same experience as the last reviewer. Made an order on 9/12/26 and received email notification of the order. No further communication received. I called 10/1/26 and was told it's ready and just waiting to confirm sizing and it would ship the next day. It's now 5 days hence without receiving it (one state away) and no communication. Email not answered and phone calls have 28 seconds of dead air before the IVR which wasn't answered during business hours and went to a voicemail box that's full.
Response from Bulletproof EveryoneOct 6, 2026
It was great talking to you and thank you for allowing us to get this handled! Whenever you have a chance to update, that would be excellent. Glad to hear you like the product.
And we appreciate you letting us know about the phone issues. We were able to reproduce it on our side when we had more than 2 lines ringing, they are working on fixing it now. For anyone reading, we do at least call back all customers very quickly if we miss you. Good or bad, all feedback is welcome.
AN
Anonymous
Frustrating process and lack of communications.
I purchased a jacket the first week of December and no communication as to status of the order. After a call and an email weeks late I told they are getting them made soon. Then after another two weeks still no update or delivery. Promised it's shipping soon. UPS says it's coming yet now three times it has been delayed and the date keeps getting pushed. Still can't comment on the quality of the product.
Response from Bulletproof EveryoneJan 23, 2026
It looks like everything was delivered. An update would be excellent! :) Please call us if you need anything at all.
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Hello Oliver. Your order was placed on December 29th. Not the first week of December. UPS nationwide has had severe delays due to weather and was dispatched the same day we called you. We appreciate feedback of course, but your current version of the experience is wholly inaccurate.
ST
Sean T.
Been at least 4 weeks
Been at least 4 weeks. Now, waiting. Was told they moved states and white was out for ten days. Need more communication on when it will be shipped or if at all.
Last response was told it would be shipped last Thursday.
Response from Bulletproof EveryoneOct 31, 2025
Hi Sean. Happy to help if we can! We are fully up and running in our new facility, shipping dozens of orders a day. I don't see you in our customer list. Do you mind telling us your order number? We'll get this handled for you immediately.
TT
Thuc T.
I ordered a kit no response from them…
I ordered a kit no response from them its been weeks I emailed them last week I dont recommend this company
I emailed texted them the only way to get them to respond to you is do bad reviews. Im going to have your business come up on Google so people can see the reviews. Why advertise if you dont have the product? Its been weeks dude I am a customer
The customer service is more concerned about covering up the fact that it takes about 30 days lead time vs 14 which is false advertising. If you dint stop you might order might not have to respond to a lawsuit.
Response from Bulletproof EveryoneOct 2, 2025
10 days later and no call, email, order number or refund request. We have zero record of you being a customer.
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Call us right now. The number you provided is 7777777777. If you are a customer. We can figure this out right this minute. +18886641732. Are you certain you ordered from us? At the very least, because your name and email don't match, and you won't call, what is your order number? It would be something like 70***. We would have zero issue giving you a large credit if the order exists and is kept open, or an immediate refund.
After reviewing the information you gave us, you must have us mixed up with another company. We have no record of your name or email.
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Hello! Do you mind giving us your order number? We aren't seeing anyone with your name in our customer list. We are more than happy to help.
MT
Mike “Taegost” W.
What a scam
It's amazing to me that I keep seeing people as recently as a couple months ago getting their orders, when there are a lot of us who have been waiting over 6 years, have been lied to over and over about shipping, and still have nothing to show for it (You can go look at their Indiegogo campaign for proof).
Response from Bulletproof EveryoneApr 15, 2024
Great talking with you Mike and so happy to hear everything fit well on the first shot! Whatever you need, we are here to help.
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Hi Mike. Have you tried calling us? That list should have been completed years ago. We've shipped nearly 80k units at this point. Give us a call right now and we'll take care of you. The company is very large at this point with 24 hour customer service and same day shipping on most items.
CH
Chris
A nightmare of an experience
This is a revision to a review I had written earlier. Every single interaction I've had with this company has been difficult at best, and as much as I'd like to give them more than just one star I can't do that in good faith -- they've tied my hands at this point.
Before I even purchased a shirt from them, I asked for an estimate of a turnaround time. I've bought armor before in the past and didn't want to get put on another 12 week long wait list.. They told me it'd be 10 days so I went and purchased two shirts. That 10 day turnaround time quickly turned into THIRTY before the shirt arrived. During communication with the company they even told me "Sorry for the delay, the shirt will ship tomorrow" and then "Sorry about that, miscommunication -- we meant next week!"
When the shirt finally arrived, it was snug. No big deal as after washing it twice it turned into a comfortable size -- however the stitching came loose and there were actual holes after wearing the shirt only several times. This resulted in me, of course, having to send the shirt back for a replacement... Another week and some change of more waiting. They were quick to send it out but the mail carrier is frustrating at best.
At the time of writing this review, I have finally washed the brand new replacement shirt and, less than 10 minutes ago, went to put the plates into the carrier only for the zipper to break off after its first zip. I will not be returning this shirt this time as this company has successfully exhausted my patience with them and can confidently say I've wasted $1300 on what I originally thought was a solid investment. If you're gonna buy some armor I'd highly suggest you look elsewhere. As nice as they make their clothing look, I've had nothing but a bad time with bulletproof everyone.
If anyone cares, I'm revising this review again to mention the free shirt they sent me. They told me it'd ship same day when I sent an email to them, as requested in this review's reply... Which then turned into a week when I had to email them AGAIN because they "dropped the ball" and forgot about me. This was supposed to be them making up for this entire bad experience and they didn't even bother to remember me.
Response from Bulletproof EveryoneJun 16, 2023
These issues shouldn't be happening. It is the first I've heard of it after shipping several thousand of these undershirts. They are USA YKK zippers, that shouldn't happen. You don't need to send it back, we'll send you a new one for free. Send us an email or call us tomorrow.
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Hi Chris. We appreciate the honest review. This is something that we are constantly trying to improve on. We try to be as accurate with the lead times as possible. But, we are sometimes at the mercy of Honeywell who provides our fiber, and they have had some serious supply issues this year with dates constantly changing on us as well. That doesn't excuse the slow response time, it should always be within a business day. We have new CS team on boarding every week as we are growing quite rapidly. This will not be an issue should you need something in the future.
JH
Jerry H.
Ordered a sweater on 1/1/22
Ordered a sweater on 1/1/22, tracking said I would receive the sweater on 1/13/22. Looked at the tracking on 1/13/22 and it was delayed until 1/14/22 today. Looked at the tracking today and what do you know, it was delayed again until Monday 1/17/22. Called the company and their excuse was it is because of the weather. The weather? My package is in Sylmar California, I cancelled the order. I also ordered a similar item from Alberta, Canada on 1/1/22, it arrived 4 days later. I am beginning to think this is a scam because the girl I talked to didn't seem to care when I cancelled my order and said she would refund my credit card when she got her product back from UPS. The weather might delay my refund for a couple of months lol.
Response from Bulletproof EveryoneJan 14, 2022
Hi Jerry. I'm sorry, but I'm not sure how this is our fault. We don't control UPS, that tracking information or delay has nothing do with our side. It was dispatched on time as the tracking shows. Cancelling an order that is in transit is never guaranteed. Refunds and returns are not an issue, but it would be best to wait for it to arrive at either of our destinations first.