Bull Airs is a small 4 person business hailing from Cortland Ny USA . Created in 2020 by celebrity Artist Thom Bulman from the hit tv show Ink Master. Thom combines pop Culture footwear inspired by 80's and 90's movies, cartoon and comics. Promising to uphold the best quality and comfort above all else. Nostalgia in every step.
Bullairs (bullairs.com) has 130 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
bullairs.com
Website
bullairs.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
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The company replied to 10% of reviews.
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Most recent review: October 2026.
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With all sincerity, Bull Airs is an amazing organization, delivering TOP QUALITY, highly detailed, one-of-a-kind shoes and apparel. Everything they produce is a collectible piece of wearable art. Perhaps the only thing that surpasses their products and craftsmanship is their next-level customer service. The Bull Airs team goes above and beyond to communicate with their customers, via social media, live presentations, emails, texts etc. answering all questions and doing everything imaginable to ensure each customer feels happy/fulfilled. I am personally a proud owner of numerous pairs of their shoes, including one pair which were custom commissioned and are absolutely BREATHTAKING, as well as several articles of clothing/apparel. Their prices are ABSOLUTELY FAIR for the level of quality they provide and the amount of time they invest. The team at Bull Airs truly deserves applause and praise, not only for their effort and amazing products, but also for their commitment to creativity, art, culture and their audience/customers. Bull Airs is UNMATCHED and worthy/deserving of all the success that comes their way. CHEERS and THANK YOU!!!
SA
Shoe A.
Things can be improved….
I wanted to take a moment to express my appreciation for the exceptional quality of your products—your shoes are truly top-notch. However, I feel compelled to share my concerns regarding the major delays and communication surrounding the Bull Mag release.
During the pre-order phase for March/June, customers were assured that these would be delivered by Q3 2024. Unfortunately, we are now in January 2025, and many of us are still waiting to receive them. While I understand that delays can happen, the lack of regular updates has been disappointing, particularly for an item priced at over $600.
When customers are asked to be patient, more frequent updates—perhaps even daily—would go a long way in maintaining trust and confidence. Adding a size matrix to the release, detailing how many of each size are outstanding, or conducting a size-by-size launch, would also be helpful. Currently, it seems that deliveries are being made based on general size categories, such as “large” sizes, rather than shipping all items of a specific size, like 10, at the same time. Clear and transparent communication, paired with these practical solutions, would help alleviate concerns and reassure your loyal customers that their investment is being prioritized.
Additionally, customers should be given the option to receive a refund if the product is not delivered by the original agreed-upon date. When we purchase an item, we do so with the intention of receiving it within the promised timeline. Offering refunds in cases where delays significantly exceed expectations would be a fair policy and demonstrate that you value your customers’ trust.
I hope you’ll take this feedback into consideration and implement improved communication practices as well as a more customer-friendly approach to handling delays. I look forward to receiving my order soon and continuing to enjoy your outstanding products.
Response from BullairsJan 6, 2025
Dear Shoe Addict,
Thank you for your honest feedback. We truly appreciate your input. We encourage you to follow us on Instagram, as we go live every Wednesday from 2:30 to 4:00 PM EST to provide updates on production, shipping, and any delays. These live sessions are also streamed across multiple platforms, ensuring that our customers are well-informed.
In addition, we have a dedicated "Production/Shipping" section on our website that is updated regularly as soon as we receive any new information. While we understand that not everyone is online frequently, we strive to keep our customers informed about shipping timelines and any potential delays.
We acknowledge your frustration regarding the delay, and we agree that timely delivery is important. However, as per our policy, we prioritize quality over speed, and we stand by our commitment to provide products that meet our standards. Since your shoes are custom-made, we are unable to process cancellations after the 48-hour window for guaranteed refunds, as the production process is already underway.
We will take your feedback into account and hope you will consider joining our mailing list, as well as following us on Instagram and Facebook, where we provide daily updates.
Thank you for your understanding and continued support.
JC
Jcplove
Bullairs coming in for the win!
Bullairs is a genuine company that has the most fantastic team backing the name they work for. Following them for a while, I hadn’t even bought my first pair and I was blown away by their customer service to others. When I finally did place an order, the Shoes and Apparel that came was beyond anything I could have expected! Products made to last!
Satisfied customer right here! Bullairs can always take my money anyday and I won’t have even a sprinkle of doubt in my mind! Currently Waiting for 6 or 7 shoes and some apparel, and I will continue to wait knowing the quality products coming my way! Keep killing it boys! 🤜🏻💥🤛🏻
RL
Richard L.
Bullairs make incredible custom Jordans
Bullairs make incredible custom Jordans! They've made a wide selection and keep coming up with new styles. I have a pair with another on the way! I love them!
CO
Chris O.
Very happy customer
I have over 10 pairs of shoes and multiple other items they sell and they are all amazing! Every shoe i have is extremely comfortable and well made. They may take a while to receive but it's because they are made in small batches and they have all been worth the wait. The customer service has been excellent as well.
NI
Nick
Guys the material is 100% professional
Guys the material is 100% professional, the same as everything else, guys do updates on everything its just if u order from them its gonna take a few months but its 100% worth it i have ordered from them and every order is out of this world so much better than what i expected 💯
BA
Brett A.
BullAirs Rocks
BullAirs Rocks! I found them not too long ago and now own 9 pairs with 4 more on the way! I also have 4 of their custom jackets! Great quality! I also love the weekly update lives they do on all the products in production. I can’t wait to see what’s to come! Keep Rocking It Guys!! 💪🏼
HR
Honest R.
Honestly
Honestly, It was requested to write this review.
Bull Airs does indeed offers amazing custom products. With absolutely reasonable turn-over times on pre-orders.
The bad reviews are not incorrect though. they do mislead people into thinking some edition sizes are smaller then they end up being. The Bull Mags were increased in the initial run. And have had an additional run. I do understand they are a small business. But if they can flex with a cybertruck on Social media. And have made over half a million dollars in sales on the Bull Mags alone. The we are an understaffed small business thing needs to stop. You guys make enough money to have more staff at this point.
They also like to fix problems with discount codes as a deflection measure.
Offering discount codes is nice, but saying "Sorry your not happy, heres a discount to give us more money" just seems a little greed monster-ish to me.
Response from BullairsDec 22, 2024
Thank you for sharing your feedback. We appreciate your recognition of the quality of our custom products and the reasonable turnaround times on pre-orders. We take all customer feedback seriously, and we value the constructive points you've raised.
Regarding the edition sizes and product availability, we understand how this can lead to confusion, and we are actively working to improve the transparency of our communication. Your feedback on this is duly noted, and we will strive to ensure that future releases are clearly communicated.
As a small business, we are always striving to balance growth with customer satisfaction. While we’ve had successes, we are still working on scaling our operations efficiently. Your point about staffing is well taken, and we’re continually evaluating how to improve and expand our team.
As for our approach to resolving customer concerns, we offer discounts as a gesture of goodwill, not as a deflection. Our goal is always to find a solution that satisfies our customers, and we genuinely appreciate your perspective on this.
Thank you again for your feedback—it helps us improve and serve you better. We hope to have the opportunity to exceed your expectations in the future.