Ricky T.
Mistake? Or nah?
I have three pairs of Bull Airs. The first two were delivered timely and carefully. I did question some of the materials used. I would consider these to be mainly for collecting and not meant for wearing often. This last delivery was very much behind schedule and that part, I get. Things happen, things got sent back, lost, and other unforseen things. The thing I didn't like, was the way they addressed it. It pretty much was just "Follow our Instagram for into" and when asked about them, they were snarky and visibly annoyed. My show arrived and the inside was warped a bit. It is obvious but I waited so long to get these, it's whatever. I'll just put them on the shelf with that part hidden. I don't hate the other pairs but I won't be paying those prices for shoes again.
Response from BullairsFeb 19, 2025
Dear Ricky Ticky, Thank you for your previous purchases with us. We understand that the delay you experienced was related to the Bull Mags, and we sincerely apologize for any inconvenience. However, we would like to clarify that we made every effort to keep our customers informed throughout this process. We sent weekly email updates, including production photos and details on the status of the product. Additionally, we provided live updates on platforms like Instagram, TikTok, and Facebook. It is inaccurate to suggest that our company failed to communicate adequately. We take pride in over-communicating and ensuring our customers are aware of every step. Unfortunately, many customers overlook these updates, even when we specifically advise checking spam folders for important messages. We also regret if you felt our responses came across as dismissive or annoyed. It's possible that your inquiry had already been addressed in previous comments on our live chat moments before your question . Frustrating us for sure. If you could provide your real name, we would be happy to review your orders and address any quality concerns you may have. We have thousands of satisfied customers who appreciate the quality of our products, and we are committed to providing excellent service. If you are willing to share your details, we would gladly assist with any past or future orders. We always make product and order information readily available, and we encourage customers to take a moment to review it. Thank you for your understanding.