BullairsReviews of bullairs.com

Outstanding product and staff!

I wouldn't, you shouldn't own a pair of fake Nike. But designer for this price...

Products are great, you have to wait a few months for these beauties to be made but it’s worth it. The whole crew (Gary, Thom, Brendan and Mark) have always been great with any issue I’ve had, which is few. They have a dedicated CS guy now so you get replies super fast and Brendan packs with great care. Don’t listen to the few negative people here, they either don’t know how preorders work or want something that’s not possible due to the custom nature of these items. Don’t think twice about using them, you’ll be happy you did. Just an awesome small business that is getting more cool stuff all the time.

Recently got in my collection from the May 4th collection and physical in hand products were not done justice from their marketing. These things are AMAZING!

Extremely Disappointed – Poor Customer Service and Lack of Compassion I sent several emails to Gary and Thom of Bull Airs, asking to cancel a few pre-orders I had made. Unfortunately, my wife has developed severe medical issues over the past six months (liver failure), and she is now unable to work, creating a serious financial strain on our family. Despite explaining my situation, Gary ignored all of my emails. Thom eventually replied, saying, "Please refer to our return policy on our store site. Refunds are only eligible within 48 hours of a preorder. Any products you're not happy with can be returned for store credit as advertised." I followed up multiple times, asking if they could make an exception given the extraordinary circumstances. Both Thom and Gary chose to ignore every subsequent message. Their website advertises that they are “good guys,” but based on my experience, that couldn’t be further from the truth. Their customer service is severely lacking, and production dates are consistently delayed. In the end, I had to file several disputes with my credit card company just to recover my money — something I should never have had to do if they had any empathy or professionalism. Because of how they handled this, they’ve not only lost my business but also any future referrals I might have made. I strongly recommend avoiding Bull Airs at all costs.

Fantastic company! Most perfect customer shoes, love how the company and its fans interact and couldn't ask for better customer service when anything is wrong.

I had a wonderful experience with them. I purchased a gift for my bf and didn't notice until it was out for delivery that I forgot to include my apt number. I reached out to them by email to see if they could help me, and they were totally fast to respond and offered me a solution that went beyond my expectations, and were super understanding and helpful. As someone who also works for a small business, I understand feedback from those who've worked with them goes a long way. I am forever grateful for their team and I know that my bf is going to love the jacket that they created. They are very creative individuals and I hope to be a returning customer with them for their future products! I also hear they do booths at some conventions and events, so I hope to run into them sometime and give them a hug or a high five for the excellent customer service and products.

Great company run by a great crew of guys. Things can sometimes take a little longer to receive as a lot of items are pre order but I’ve always received what I’ve ordered and the items are always above expectation! I have 3 different pairs of the sneakers. They all feel as quality as Nike or any other name brand you would buy! All in all a great small business that really cares about their customers. They are constantly updating us on timelines and delays, if any. (emails, dedicated website updates, and social media updates) If other companies cared as much about their clients as much as Bull Airs the world would be a better place.