Consumer
Don’t waist your time and money. First we ordered some lights to go over…
First we ordered some lights to go over our kitchen table. They were back ordered because of Chinese new year but then came 90 days later and it was the wrong model. They sent us the right model and didn’t ask for the wrong model back. Ok. The LED lights are cheep and flickering which drives me crazy. I can’t put regular bulb because the lights will catch on fire as my electrician says. In the mean time we ordered 3 pendants lights for our kitchen island. First they were back ordered, again months. Then they came but it was the wrong model and one was broken. They sent us tree more of the right model but two were broken. They gave us a 20% discount and sent tree more lamps without the wiring. Now it’s been 9 months of going back and forth and there final answers was that I had all the parts to put them back together. I had to figure out how to transfer the wiring from my broken lamps to my new unbroken pendant ones. After many emails they still didn’t want to help us fix the problem. So I had to figure out how to wire the pendant lamps. Good thing I didn’t trow away all the broken lamps and I was able to salvage tree of them. I’m so frustrated with that company it’s not even funny. On top of it the led lights flickers and I can’t dim them without making it worse. I tried to put conventional lights in it but it won’t work. In short, stay away from that company at all cost. It’s a huge waste of time and money.
Response from BulbSquareNov 7, 2025
Dear customer, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the long and frustrating situation you described. No customer should ever have to deal with repeated delays, incorrect items, or issues with product wiring. We completely understand how upsetting this must have been, and we sincerely apologize for the inconvenience it has caused. What you described is far from the experience we want any customer to have. At the moment, we haven’t been able to locate your order based on the information provided in your review. To help us fully understand your case and provide the proper support, could you please contact us at [email protected] with your order number or the email used at checkout? Once we receive your information, our team will review your situation immediately and work closely with you to find a fair and satisfactory resolution. We take all feedback very seriously, especially when a customer feels let down, and we want to make sure your concerns are properly addressed. Thank you again for bringing this to our attention. We truly appreciate your patience and understanding, and we would be grateful for the opportunity to make things right for you. Warm regards, BulbSquare Customer Support Team