BulbSquareReviews of bulbsquare.com

I ordered a lamp; they sent a different one. Similar, cheaper. Days and days of emailing, they will not take returns. You'll get offered 20% refund, store credit, but the problem is never solved. I recommend if you find a lamp you like, screenshot a pic and google image search. You'll find the same lamp from a more reputable store.

I ordered some ceiling light fixtures from Bulbsquare on December 31 2025 and did not receive the lights until February 10th 2026. When I received the lights the remote had Chinese symbols, they did not meet US standard electrical codes, and there wasn't any information. Customer service was lousy. Luckily for me I had paid with PayPal. I started a dispute with PayPal and received my money back. Thank you PayPal!

Terrible. Spent $600 on a light fixture. After my electrician spent 2h putting it together it didn’t turn on. The bulbs have lead and mercury in them. How this company is allowed to sell to consumers in the US upsets me. Do NOT buy from here. I wish we read the reviews before purchasing from them. Unfortunately they advertise so well. Scam.

Paid AUD600 for bookshelves 8th December 2025 and the $16 insurance premium for 'worry free shipping'. Items not received as of 15th Feb 2026 but the tracking website reports the items to have been deleivered. After 20+ emails and attempts to gain a refund over the insurance website known as "Seel". I have received a $5 reimbursement of the insurance premium. I'm clearly communicating with criminals, idiots or robots - certainly a mix of all 3 is not unlikely. Lengthy responses by email are contradictory, giving false tracking information, insincere, and probably AI generated, then signed off with Anglo first names and caucasian 'customer (un)support photos'. This is a criminal venture - do not go near it. I will update this review if this purchase problem is resolved and if I receive a genuine apology.

This is really concerning as I paid over 300 usd for my order #B55757 which was a chandelier. It has been over 2 weeks with no response to multiple emails I sent asking when it will be shipped. I am very upset seeing these reviews and think I have been scammed.

If I could give a zero rating I would. How they mislead the number of items you are ordering is borderline fraud. They list undercounter lights as a set. One would think because they show 3 lights on advertisements, each set has 3 lights. Nope. 1 light in each " set". Never again

No reply, no answer, no support. Product came damaged .

I ordered three pendant lights and received one that does not accurately reflect the online photo. There is no update on the missing items, and no response from customer support. Save your money and do not buy from this website!!