BulbSquareReviews of bulbsquare.com

Response from BulbSquareJun 1, 2026

Dear customer, We sincerely apologize for the delay and the inconvenience caused. We understand your concern regarding the shipping update. Our team has already started checking this order with the logistics provider to confirm the latest shipment status and actual parcel movement. Please rest assured that we will continue following up on this case. If the package cannot be delivered properly, we will provide a suitable solution, including reshipment or refund, depending on the final logistics result. We have also contacted you by email and will keep you updated there. Thank you for your patience, and we are sorry again for the unpleasant experience. Best regards, Bulbsquare Customer Service Team

Response from BulbSquareMay 29, 2026

Dear customer, Thank you for your feedback. We’re sorry to hear that the stool did not meet your expectations, and we understand your disappointment regarding both the product and the return process. We take concerns like this seriously. Our support team has reviewed your case and will continue to work with you to find a reasonable solution. We also understand your concern about international return shipping, and we will re-check the details of your order to see what assistance may be available. Please continue communicating with us through email so our team can help resolve this as quickly as possible. We apologize again for the inconvenience and appreciate your patience. Best regards, BulbSquare Customer Support

Response from BulbSquareMay 29, 2026

この度はご迷惑をおかけし、誠に申し訳ございません。 ご注文商品に配送遅延、部品不一致、傷・欠損、キャビネットの歪みがあったとのこと、当店としても真摯に受け止めております。現在、サポートチームにてご注文内容と商品状態を確認し、対応方法を再確認しております。 恐れ入りますが、問題のある商品ごとに写真または動画、合わないネジや欠損箇所の詳細を [email protected] までお送りください。確認後、必要な部品の再送、交換、返金など、適切な解決策をご案内いたします。 お客様にご満足いただける状態でお届けできなかったことを、心よりお詫び申し上げます。最後まで責任を持って対応いたします。 BulbSquare Customer Support

Response from BulbSquareMay 21, 2026

Hi there, We’re truly sorry to hear that the lights did not meet your expectations, especially regarding the shade material, the cracked piece, and the lack of instructions. This is not the experience we want our customers to have. After receiving your feedback, our team has started reviewing this issue, including the product description, shade material information, packaging, and supplier quality control. We take concerns about “item not as expected” very seriously, and we will also check whether the product page needs clearer material details to avoid any misunderstanding for future customers. For the damaged light and your concerns about the product quality, our support team will continue following up with you directly and offer a proper solution based on the situation. We apologize again for the inconvenience and appreciate you bringing this to our attention. Your feedback will help us improve both our product information and quality inspection process. Best regards, BulbSquare Support Team

Response from BulbSquareMay 13, 2026

Dear Customer, We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to wait so long for your order and then receive a part that could not be properly assembled. We are also sorry that the replacement part sent was incorrect. This is not the level of quality control or service we aim to provide. Thank you for sharing photos and videos with our customer service team. We will review this case with our warehouse and quality control team to understand what went wrong and improve our process. We truly regret that you had to fix the issue yourself. Please contact our support team with your order details so we can look into this further and offer a suitable solution. Best regards, BulbSquare Support Team

Response from BulbSquareMay 13, 2026

Dear Customer, We are very sorry to hear that your experience did not meet your expectations. We take concerns about product quality, product presentation, and delivery time very seriously. Our goal is always to provide clear product information and a reliable shopping experience, and we sincerely regret that your order left you feeling disappointed. Regarding the shipping time, some of our items may require additional preparation or international delivery time, but we completely understand that a 30-day wait can be frustrating. We will review this case carefully and continue improving how we communicate delivery expectations. We would also like to better understand the quality issue you mentioned. Could you please contact our support team with your order number and photos of the item received? Once we have the details, we will carefully look into the issue and do our best to provide a suitable solution. We truly appreciate your feedback, as it helps us improve our product quality control, product information, and customer communication. Best regards, BulbSquare Support Team

Response from BulbSquareApr 29, 2026

Hi there, We're sorry to hear about your experience. This is certainly not the level of service we aim to provide. Unfortunately, we’re unable to locate your order based on the information provided in this review. To help us investigate and resolve this properly, we kindly ask you to contact our support team at [email protected] with your order number or purchase email. We take all feedback seriously and are committed to making things right. Best regards, BulbSquare Support Team