Ali
Beware! I received a defective light and have not heard back from customer service
I received my light a few days ago and emailed the company’s support email address as soon as I opened the box to alert them that there was a blob of soldering on the bottom edge of my light and the paint was chipping off of it as well. I included a photo in my message. I did not hear back from their customer service (I checked my spam/junk folder as well.) This is my first time ordering from this company and I am not happy with the product or the lack of customer service. I cannot hang the light the way it is as it will not look nice.
Response from BulbSquareApr 12, 2024
Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, John