KT
They Drop Ship From China & Basically Don't Do Returns
I ordered a $165 light fixture knowing their return policy said they'd accept returns within 60 days but I had to pay for shipping back to them. What they don't tell you is that they drop ship direct from China so returning this thing would cost $87 from USPS. So if I ship it back to them I end up paying $87 for a "full" refund (and that's assuming it actually gets to China safely). Alternatively, they offered a 40% discount if I just kept it but that would still mean I am paying $100 for a light I have no use for. DONT ORDER FROM THEM!
Response from BulbSquareApr 12, 2024
Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, John