BuildZoomReviews of buildzoom.com

I am writing to formally address a dispute regarding the charges and the current status of our profile on your platform. While we initially appreciated the profile and the content provided, we are concerned about being charged for leads that we never requested. We have previously reached out via email and other contact methods to resolve this issue, but we have not yet seen a satisfactory response or resolution. Furthermore, it has come to our attention that our profile now includes a notice stating that we have not paid. To clarify, we have not processed these payments because the leads were unsolicited. As a busy company, we have not responded to these requests as we are not currently seeking additional jobs. We find it unfair to be charged for services we did not authorize, and we request that you remove the non-payment notice from our profile and cancel any outstanding charges for these unrequested leads.

This platform is good, but you need to improve further and be more active in accepting customer reviews and fixing website errors. However, overall, it is easy to use and submit the project.

After waiting over a month for my review to be posted, I gave up. My queries were not answered.

I requested the service to get Contractor bits and at first I seem very quick at wanting to work however, once payment was received the after payment follow up has been none. Several emails were sent. Messages were left. No one response.

Professional on time and clean Job. I will hire them again.

My experience with BuildZoom was extremely frustrating, mainly because of the platform itself. The user interface feels outdated, cluttered, and not intuitive at all. It’s difficult to navigate, and simple actions like updating project details or tracking progress take way more time than they should. The layout makes it hard to find important information, and overall it doesn’t feel user-friendly. On top of that, the customer support was disappointing. Responses were slow, generic, and didn’t really address the issues I was facing. It felt like I was getting copy-paste answers instead of real assistance. When you’re dealing with construction planning, you need clarity and responsiveness — and unfortunately, that wasn’t my experience here. Overall, the platform needs serious improvements in usability and customer support. I expected a much smoother and more professional experience.

Great experience with finding the right builder Mr George Gonzales with oscar@oc1construction . Build Zoom made it easy wirh having all of his projects to submit to lender. Thanks

the crew I had here on febuary 1 /2026to install solar panels were awesome .Brady , Carter ,Caleb showed that customer service at its highest is still ALIVE This crew went above and beyond to make sure that everything was done right and that I understood every detail that was going to take place. This crew deservers 1000 gold stars for some the best customer I have seen in a long time. Keep up the excellent service and when I need more work done I hope that other crews take a page from this crews play book and give the same top notch service to myself and or other clients Roger Little