BuildZoomReviews of buildzoom.com

Response from BuildZoomNov 8, 2022

Hello Debra, We believe there is a misunderstanding with your review. It looks like you are leaving a review for ADT Solar however you left it on BuildZoom. BuildZoom is a website where we partner with over 2000 building departments and contractors boards across the US to maintain a database of over 3.8 million contractors. People can use our database, or talk to our Project Consultants, to find contractors in their local area. However, we are not affiliated with any contractors, or are they employed with BuildZoom. Contactors do not pay any subscription fees to be listed on BuildZoom’s website, and they only pay a referral fee for any jobs they win if we referred a property owner to them. There are a couple of ADT Solar contractors in our database so we’re unsure exactly which one is the one you are referring to, however all of their profiles are unclaimed meaning they’ve never come to BuildZoom to claim their profile or used BuildZoom to receive jobs. We understand that you want to post a review about them on as many sites as possible, however we’d prefer if you located their direct profile on the BuildZoom website instead of posting a negative review about BuildZoom itself as a company. Leaving negative reviews about a contractor helps other property owners know more about the contractor, additionally if a contractor gets a lot of bad feedback or we learn of foul play, we can suspend or completely remove a contractor from our website. Let us know if you have any other questions!

Response from BuildZoomOct 17, 2022

Hello Christina, We're glad to hear that you had a good experience with your contractor! We can assure you that we do not charge our contractors to get a review approved. We actually have an integrity team that manually reviews every review we receive on our platform, and there are times where our team falls a bit behind with reviewing them. I pulled up Archibeques Flooring's BuildZoom profile and we see your review is still pending, so don't worry our team will get around to it. We appreciate your diligence with getting your good experience out there for this contractor, it's also in our best interest to help good contractors get good reviews! Contractors on BuildZoom don't pay any subscription fees to be on our platform, they only pay for jobs they win if they received the lead from BuildZoom. It's a pay-per-win model which is much more generous than other contractor lead boards that force them to pay-per-lead, regardless on if they win the job or not! As it relates to posting your review on TrustPilot, we are unable to speak to that as BuildZoom and TrustPilot are two separate companies, we can only speak to your review on the BuildZoom website for the contractor. We hope this provides more clarity on the process and why your review hasn't shown up on their BuildZoom profile yet,

Response from BuildZoomOct 5, 2022

Hello LB, We are sorry to hear about your dissatisfaction with using BuildZoom to find a contractor. We partner with over 2,000 building departments and contractor license boards to maintain a database of over 3.8 million contractors across the US. When a property owner comes to us, they can use our database to find a contractor on their own, or they can reach out to a Project Consultant to get assistance with finding one. We intentionally do not have our own network of contractors and instead remain as an objective 3rd party that is there to represent the property owner when seeking out a contractor. We gather information from the property owner to develop a scope of work and reach out to contractors on behalf of the property owner to find some that may be interested. Keep in mind that sourcing contractors and architects is free for the Property Owner. Contractors don’t pay a subscription fee to receive jobs, but they do pay a fee for jobs they win. Typically contractors have to pay job boards a fee to even receive a lead, we only charge for jobs they win. All contractors include the cost of their marketing/lead acquisition into their margins and they don’t exclusively use BuildZoom for jobs, so they don't explicitly bill property owners to "cover the BuildZoom Fee." It’s great to know that you found a contractor that fit your needs, however part of why we recommend getting multiple bids is to ensure that the bid and contract are fully inclusive of everything you need. This is why we offer our Premium Service. That’s where you can get a Construction Manager from BuildZoom to review the bids you receive to ensure they’re all-inclusive, get you an accurate price, and ensure it’s all properly represented in your contract. It’s incredibly common in the industry for scope items to be missed in the bid, then when the work begins, and a scope item needs to be added after the contract is signed, the contractor charges a “Change Order Fee” to the Property Owner to make that adjustment. All of the sudden a $100k job becomes $120k (just for materials and labor) + $5k change order fees to just make the changes. It would’ve been ideal to know that the job would have cost $120k to begin with and completely avoid the change order fees and the hassle of making adjustments to the contract. We hope this provides clarity on our service and why we operate the way that we do. We work in the best interest of the property owner, even if it means getting surprised with bids that are higher than the budget they proposed - so they don’t get blindsided with more fees down the line after the contract is signed.

Response from BuildZoomOct 5, 2022

Hello, We are sorry to hear about your experience with BuildZoom. We found your inquiry with BuildZoom and it looks like we’ve attempted to schedule a call with you multiple times. We sent you a link to get on the schedule but never received a response from you. Days later you messaged us again, where we responded asking you to schedule a time with a Project Consultant. The last response was from us again with the scheduling link. We are more than happy to help if you want to set up some time with a Project Consultant. Our Project Consultants work on jobs valued $50k or more. If your job or budget is under $50k, we have tools for property owners to use to find a local contractor and get some assistance from us via email too.