BuildZoomReviews of buildzoom.com

Response from BuildZoomDec 15, 2023

Hi Eric, I've attempted to reach out to you to get some additional details, however I have not heard back. I'll try and respond to the best of my abilities with the information we have. All in all, I'm not sure I'm completely following your review. You claim that BuildZoom is so focused in hitting ""checkpoints"" and do not care for our clients. It is extremely important to us that each of our clients receives exemplary service, and are sorry that you feel that we did not achieve this in your case. However, what you are commenting in your review here is incorrect. I just completed an in-depth review of your entire BuildZoom journey, and there was not one case where it felt as if our consultants left you waiting for a response back. If anything, it actually seems as if we were actually quite prompt in our responses to you. In your project in particular, our team sourced 9 contractors for you in your area, 3 of which ended up losing interest, and 1 which provided a bid. Without greater context of what you mean by not providing a ""fair and straightforward service"", it's difficult to respond to this exactly. However, we did in fact put in our best effort to find you a contractor to work with, just as we put in the same effort with all of our other projects. Furthermore, I'm not sure I understand your mention of hidden fees. This part of your review seems to be entirely fabricated. We do not have any hidden fees in our process at all. In fact, all of the fees you pay as a part of our service, we review with you and are located on your premium agreement which you signed off on before beginning the project. We also send you an email (and text and/or call in many cases) to let you know that the invoice trigger has been fulfilled and the payment will be due in the next 24 hours. So, when you say that we became focused on collecting fees that were owed, we most definitely be attempting to collect the money that is due from the work and effort that our team performed for you. In fact, the latest fee still does not look like it has been paid by you, despite the work having been completed.

Response from BuildZoomOct 2, 2023

Hello Mary, We're sorry to hear that this was your experience with a contractor you found on BuildZoom. BuildZoom works directly with state licensing boards and building departments to create a list of contractors in the the U.S. to help property owners find local contractors. The contractors in our database are not employed by BuildZoom, nor does BuildZoom have its own network. We evaluate contractors based on a lot of different criteria to determine if the contractor is the best fit for your project and how reliable they are. Things such as (but not limited to) the number of permits they’ve filed in their lifetime (and in the last 12 months), the number of jobs they’ve completed, the types of jobs they completed, the reviews they receive on different review platforms, the number of years they’ve been in business, their bid-to-hire rate, their licenses, and how responsive & engaged they are with both their clients and BuildZoom. All of these factors, and more, go into their BuildZoom score that ranks them among other contractors in their local area. If and when we discover that a contractor is conducting themselves in a manner that’s bad, we do suspend or ban them from our website. While their profile remains online, we assure you that they are blocked from receiving additional leads from us. We have gone in and blocked this contractor from receiving further leads from us. It looks like we have been in communication with you via email with some back and forth over the last week or so. It looks like we need to respond to your message from last Friday, and I can give the team a nudge to keep the ball rolling.

Response from BuildZoomOct 5, 2023

Hi Jake, We've tried reaching out to you for additional information to help us understand exactly what you mean by your review, however we have not heard back. Hosting reviews of contractors on BuildZoom is only part of what we actually provide. While your description of being much like a ""Yelp"" for contractors is true, we also assist property owners with finding contractors in their local area and act as an owner's rep to help them validate contractors and get through the pre-construction process. Our Premium services include sourcing contractors, collecting and comparing bids to unlock value engineering and save the property owner time and money, and administering contracts. Regardless of whether or not someone leaves a review who worked with BuildZoom, we have checks in place through our review integrity team to verify that the person leaving the review is real. The contractors in our database are not employed by BuildZoom, nor does BuildZoom have its own network. We evaluate contractors based on a lot of different criteria to determine if the contractor is the best fit for your project and how reliable they are. Things such as (but not limited to) the number of permits they’ve filed in their lifetime (and in the last 12 months), the number of jobs they’ve completed, the types of jobs they completed, the reviews they receive on different review platforms, the number of years they’ve been in business, their bid-to-hire rate, their licenses, and how responsive & engaged they are with both their clients and BuildZoom. All of these factors, and more, go into their BuildZoom score that ranks them among other contractors in their local area. Thank you for providing a review of a contractor on their BuildZoom profile. Leaving reviews on someone's BuildZoom profile helps us separate great contractors from the rest while also assisting property owners in making final decisions on who to choose for their project. Once we see a review for a contractor come through, it is common for us to ask if this person completed other projects with different contractors, and to leave a review on their profile as well. I am sorry to hear that you feel that you have been hounded. If you would be able to provide us with further detail, such as an email, we can further verify your case.