Buildium is the only property management software designed by property managers for property managers. Buildium’s all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business – from accounting and leasing to operations and maintenance. Buildium services more than 16,000 managers of rental properties and associations in 46 countries – totaling over one million units under management. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use.
Buildium (buildium.com) has 792 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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IT & Communication · Boston, Massachusetts
Excellent
IT & Communication · Boston, Massachusetts
Excellent
IT & Communication · Boston, Massachusetts
Excellent
IT & Communication · Boston, Massachusetts
Excellent
792 approved reviews, newest moderated first
Sarah R.
My Representative Belle A. took so much time/effort to help me with a problem many previous representatives could not fix. She was patient, walked me through step by step, and gave me all the tools I needed to get my problem resolved. The customer service was a 10/10
Response from BuildiumSep 23, 2025
Thanks, Sarah! We appreciate getting a shoutout for one of our care agents. We love helping solve tough problems, too! Thanks again for your review.
Judi
Patient and polite
Response from BuildiumSep 23, 2025
Thanks for your review, Judi!
Joyce Vogler P.
My experience today with Rowald was excellent. He helped me solve a number of issues and very patiently helped me learn some new things. I also want to say that the support team at Buildium is excellent overall. There is a definite learning curve to Buildium but with people like Rowald, Ben, Gerald, Evelyn, it is a pleasure to learn.
Response from BuildiumSep 22, 2025
Thanks for your review, Joyce! We happy to know our excellent support team has been so beneficial to you and your business.
Yu A.
I have been buildium customer for almost 3 yeras now. Their support team is in general awesome! They are very accessible, knowledgabele and patient.
Response from BuildiumSep 19, 2025
Thanks for your review, Yu! We love to hear such good things about our customer care team, and from someone who's been with us as long as you have. Here's to many more years of partnership!
H Steven J.
Buildium is so attentive and patient with my needs and helping me understand whatever my needs are. I feel confident they will be there to help me through any challenges I may have with my bookkeeping.
Response from BuildiumSep 19, 2025
Thanks, Steven! We understand the value of having a knowledgeable and patient guiding hand when you need support, and we're glad that's been your experience.
SAFE AK M.
Great customer service
Response from BuildiumSep 19, 2025
Thanks for your review!
JD
Buildium does offer some useful features, but it isn’t the best option for Canadian users. My experience with their customer service was very disappointing. I started with about 560 units to test the platform, but ultimately switched away because of poor communication and unmet expectations around which features are actually available in Canada. We pay the same price as U.S. customers, yet can’t access a significant portion of the features due to differences in regulations between countries.
Response from BuildiumSep 19, 2025
Thanks for your review, JD. We understand that we aren't always the best fit for everyone. While some of our add-ons, aren't currently available for Canadian customers, other functionality, like the new Workflow Automations, Lumina AI Workforce, and more are available regardless of geographic location.
Cogil C.
I honestly called to cancel my subscription because I had become frustrated as a new owner (less than 2 months). I had never called into their support phone line before. Rowald listened to my concerns and explained all the ways Buildium customer support could help me. He made me feel like a valued customer. I asked what his experience was and he explained he was also technical support too. When I asked him if he could answer questions, he clearly knew the software and quickly gave the answers as well as great suggestions on how to make the process easier. I didn't feel he rushed to get off the phone. By the end of the call I was excited and happy at the prospect of using Buildium. Felt very lucky to have him on the other end of the call!
Response from BuildiumSep 18, 2025
We're so happy to hear that you'll be sticking around! If you need anything, just give us a call and you'll get the same kind of care from all of our agents.