BuildiumReviews of buildium.com

Buildium wins it with me because I can get help on the phone in real time.

Working with Rowald was a pleasure.

Great customer service

Customer support for this company is excellent, we have had some situations where I can't find my way out of and a simple call to support and they take their time to review the whole situation and notice other flaws I might've made. My most current situation I had the pleasure of speaking to Jaz she was very thorough and very easy to talk to and explain my situation. not once did she judge or look down on me for not knowing how to do certain actions and just helped. Thank you.

Buildium representatives always assist me very quickly in solving any issues or answering questions. It's one of the things I love most about this platform is we can get immediate support by calling the customer service phone number. I recently had a request expedited on the same day which was a big relief.

Great customer service always!!! Very knowledgeable staff!!!

We've used Buildium for years, but their handling of a chargeback case has been absolutely unacceptable. A tenant lived in our property for four months, paid rent through Buildium's platform, then fraudulently reversed all payments claiming "fraud." We obtained a court judgment proving the tenant lived there and owes the money - yet Buildium has done nothing to help us recover it since August 2025. The real failure isn't just the chargeback - it's how Buildium abandoned us: Missed their own deadline (September 30) with zero communication No transparency on what evidence was submitted to the card issuer Impossible to reach anyone with actual authority to help No sense of urgency despite thousands in losses and mounting legal fees Generic support responses with no real solutions We have a court judgment in hand. This should be straightforward. Instead, we're four months in with no resolution and no path forward. Payment processors should partner with clients to fight fraudulent chargebacks - Buildium has completely failed at this. If you're considering Buildium for payment processing, know that when fraud happens (and it will), you'll be on your own. We're now forced to explore legal action and alternative platforms because Buildium won't stand behind legitimate transactions.

I wish other users had forewarned me about the terribly inefficient, consumer-Unfriendliness of BUILDIUM software and service. But, alas, I had to learn from experience that getting my rental properties uploaded on Buildium and activating the direct payment system would be a nightmare. I am now writing a review so that others will be warned NOT to make the same mistake I did. Unquestionably, the salespeople at Buildium are the hardest-working, best trained and most effective at their jobs – they convinced me to invest in a subscription and set up an automated payment of $186 a month in a single persuasive phone call. However, after making payments to Buildium for five Months, I still could not get the services I signed up for to work. They promised that I would have a customer account specialist who would assist me in “on-boarding.” I had to wait for weeks to get an appointment with a customer account specialist, and after the appointment reached its limit of an hour, I had to wait several more weeks for another appointment to be available at HER convenience. I found the navigation of the website cumbersome and the requirement of banking reconciliation to be clunky and ineffective. The website is antiquated and unfriendly. I am a property owner/manager (less than ten rental properties) with a clear goal: to simplify rental payment management with a payment portal. It seemed like a simple task, but NOT with Buildium. I wasted more money and time than I care to admit.