Build.comReviews of build.com

In need of new toilets and unable to find them in stock elsewhere, I went ahead and bought them from Build.com, despite finding very negative ratings here and on SiteJabber. Before I hit "buy," I messaged with a rep and told them my misgivings, saying that I was wary of purchasing given the negative reviews. I also said I understood it was a self-selecting group that posts on these sites, i.e. we are all more likely to record our bad experiences. While acknowledging there wasn't a whole lot she could do, she immediately gave me her direct email address in case of any problems. She also waited while I completed the purchase so that she could have the order number and make sure my order came from the nearest warehouse. The next day I got a phone call from someone at the freight company Build uses, confirming the delivery date (three days later, I believe), and I got an email from the freight company telling me to open the package as soon as possible and to take pictures, etc, if anything was wrong. Long story still long... the toilets arrived in perfect condition and work perfectly. I felt compelled to report this positive experience.

I ordered a shower faucet set and valve. It arrived in good time. Now plumber says I do not need the valve we will see what happens when I try to return. I ordered two bathroom sinks came and arrived intact and timely No problems.

I placed an order for two vanity mirrors on a Monday, two weeks ago. They were delivered on that Wednesday but one of them was shattered! I panicked because I could not reach them by phone. I wrote them an email to which I received a quick response. They request photos of this damaged mirror which I provided. The next email they sent asked me to safely dispose of the broken mirror and they would be sending another one out asap! Free of any charges! This explains my rating. One of the best experiences of online shopping ever. By Friday I received the new mirror. All this within 5 days!!

I am so impressed by the customer service I received when I needed to return six boxes of vinyl tile. They waived the shipping fee when I asked about the vendor restocking fee, saving me over $100. Also, the agents I spoke with - Kennedy and Grace - were so patient, kind, and helpful. Seriously above abs beyond.

I ordered 2 toilet parts online on a Mon night, it was filled on Tues. and they arrived that Wed!! Talk about an amazing response. I was most impressed.

I understand that only people who have some sort of problems write these reviews. But let me say that my toilet tank cracked, Briggs 1440 tank. I went to the site of the company and they forward customers to buy their products to plumberssupply.ca I never saw a worse webpage than in the link above. These guys live in the past. Then I found out that a company called proflo produces tanks that are compatible with the briggs tank. The main issue is the 6 inches bolts to bolt distance to attach it to the bowl. That is when I landed in build.com. They had the product there for 50 dollars (in other places like cheaptoilet. . or plumbing supply it costs ~ 80 dollars + 25 dollars shipping). On build.com I got free ups shipping. I ordered it Sunday night, May 17, 2020, and got it, via ups, in Plano Texas on Tuesday, May 19, at noon! In one of the reviews below somebody said that the tank would come without a lid. But I got the tank with lid + flushing parts already installed within the tank. I was scared while I waited for the tank because the reviews for build.com are terrible. I entered build.com chat on Monday and I was told that I would get the shipment on time. And they have honored it. Gentlemen, it is very easy to complain, but one should also praise when all goes well. As of May 19, 2020, I can only say good things about build.com. Congratulations guys. That was an excellent experience. Tank PROFLO PF5112M is installed and works great. Even better than the original Briggs 1440, which costs a fortune elsewhere, god knows why.

I have had nothing but good experiences with build.com. I had a lot of trouble (my fault) figuring out the right faucets, shower system and accessories for my bathroom remodel. I have had lots of help from the build.com representatives in picking out my initial items and then helping me return what did not work and picking out some other items to try. I would definitely use this company again. It features good products, and, from my experience, excellent customer service.

It has been soooo easy ordering and receiving materials in a timely manner. Build has a great selection and prices. Notably when one of the packages got lost, I was sent a replacement at no charge. The staff that I spoke to was very courteous and everything was resolved quickly!