Build.comPlumbing, lighting and hardware supplier to professional contractors, builders and designers. Free ground shipping, expert service and low prices.
Build.com (build.com) has 455 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Thomas M.
Fraudulently charged my credit card. Contacted company to find out who ordered merchandise on my card, what was ordered and where was it being shipped. Customer service rep would not help me, refused to escalate call, told me that Build.com has a fraud division but they don’t talk to customers. My credit card company stopped payment to Build.com. No apology or any empathy.
Michael S.
I TWICE spent over 40 minutes waiting on hold and nobody picked up the phone. When I did get an agent, he advised me to buy three valves that I needed for a three thousand dollar shower system that I had ordered a week earlier. Less than a day later, my shower system order was canceled. Now it will be about a month before I get a refund for about $600. in valves that I won't be able to use. Apparently, the sales person didn't know that the order was discontinued! Customer service took about an hour to come to the 'Chat", and then refused to expedite the shipping for the replacement shower system, and refused to expedite the refunds!
Jill S.
Customer Service just says what they say and then hangs up on you. They triple charge you for any returns.
Chris
I am disappointed to share that my experience with this company has been extremely unsatisfactory. Despite making a purchase ($4K item), there has been a complete lack of communication thereafter. The promised delivery was never fulfilled, and when seeking clarification, I was met with evasion and blame-shifting towards the freight company. Adding to the frustration, the company informed me that a refund cannot be processed until they retrieve the item from your chosen freight company (AAA Cooper), even though I have yet to receive the item. This has been an unacceptable and frustrating experience, and based on my current encounter, I would not recommend this company to others.
Rachna M.
BUILD.COM IS HORRIBLE. I AM A DESIGNER AND I DO NOT HAVE A FACE IN FRONT OF MY CLIENTS NOW WHEN I DID SOME ORDERING FROM THEM. DEFECTIVE PROCUCTS, ZERO CUSTOMER SERVICE AND GETTING YOUR MONEY BACK IS A NIGHTMARE. STAY AWAY,
Carol K.
Build listed my vanity as including a mirror. I contacted customer service to let them know I hadn't received it. After being on the phone for an hour, I was informed this was an error on their webpage but there would be no compensation or replacement item. No accountability. Will not use their service again.
Sarah D.
worst delivery service ever
Lillian
Horrible customer service. Emails and direct phone messages to the customer service rep go unanswered. I spent over a month trying to place an order for EasyTrack closet components. They gave me a freight quote of $749! Then revised it to $50. When you call them back you can NEVER get the rep who originally "helped" you. When you do manage to get a breathing body, they promise to call you back and don't. Or they put you on hold for 10 or 15 minutes, then disconnect the call! I finally ordered direct from the manufacturer. They are getting my 488 pounds of closet components to me via Fedex for $102.38. I am so done with Build.com. Never again.
