Build.comReviews of build.com

I ordered a pan, then found out a few hours later I couldn't move the plumbing as I had planned. It wasn't to be shipped for over a week anyway, so I called and cancelled the order. At this point all looked good, until I saw they kept 61 dollars from my refund. I called back, and was told it wasn't a restocking fee, but she didn't know what it was, and would call me back in 10 minutes. Ya, Right! Of course I have never been called back, and will just pursue this thru my credit card company. I do this for a living, and would have bought many more items from this company, but certainly not now! What a horrible business model, to steal from people who make a change. I sincerely hope they go out of business soon!

Bought a light fixture for a client and it was too big. Tried to return well within the 60 day period . It was unopened and in perfect condition. My client wanted the charge back to his credit card. Seems simple to me. NO!!!! I was wrong. They would only issue store credit. I had to pay my client from my own money. I will never use this company again.

Disappointed to say that this company is not standing by its customers! I flooded during Harvey and combined with my contractor I have spend $$$$$$ with this company! unfortunate rebuilding does not go as planned and a ceiling fan that I bought had a crack in the glass! NO help from Build at all because I am just outside 90 days policy, well I am going on the 9th month of rebuilding my home! Just sad!!!

Sent a used light fixture with missing parts, 'sorry sometimes this happens". Not good enough.

As a new customer with this company Build.com I have the worse experience with them I purchased a door for my closet that was builded in my house I found this company searching the internet and I found a door that I was looking for, the price was very good I read all the terms they post in their website and that including the refund was not my intention to refund the door I purchased but unfortunate the door was not good for my project therefore, I must returned everything was fine until I did not hear from them about my refund I had to sent 3 e-mails to them in order to get my refund back of less money I paid $226.67 they posted a refund of $196.44 $30.23 according to them I was charged for shipping which I think is a rip off! They lost a customer for sure!

Bait & switch. Look at all the reviews on line for this company elsewhere. They are true. Although the sales clerk, Storm Sanchez, seemed nice, prices all of a sudden hiked when I actually ordered. They quoted me a price of $2875 (after i signed up for their credit card) but when I tried to order online, it would not go thru. After some deliberation with Mr. Sanchez, he emailed and said Samsung increased their pricing by $500! (yet he had 6 in stock). Guess I got lured in, however not biting, Ill go to a reputable store. And I am filing with BBB. Dont waste ur time.

I placed an order for 5 matching light fixtures, 4 were as ordered, 1 was not. I was told that for my "convenience" the item I ordered would be sent to me (how convenient right? to get what I ordered?) But I would have to return the wrong item. I was told I needed to print the return label they sent me, locate a plastic sleeve to place it in, and locate packing tape to reseal the box. I did all that. They set up a UPS pickup with a SECOND tracking number. UPS shows up and not only takes the return item but slaps the second shipping label on a package that HAD JUST BEEN DELIVERED TO ME and took that too! With $200+ merchandise. I contacted Build.com 5 times by email, waited on hold forever, gave up and finally did a live chat which I again had to wait for a representative, and was told they couldn't help me. They never responded to ANY of my emails! UPS was equally unhelpful and I have had to contact Craftmade who will be receiving my package MY PACKAGE to attempt to get it returned! Terrible customer service

I purchased a Kohler bathtub along with its overflow bath drain. Delivery was set for a specified date and time range. Driver of freight delivery called in 2 hours EARLIER than the arranged time appointment and never came back to make the delivery. I waited all day expecting another attempt for freight to be delivered on the time slot promised. I was on the phone all day with representatives from both Build.com and from their freight delivery partner, A. Duie Pyle, trying to find out the delivery status only to be told AT THE END OF THE DAY that a delivery needs to be rescheduled. I made several complaints including one to the Office of the President at Build.com that proudly claims in their website,"My employees are empowered to handle anything to ensure every customer's satisfaction. This is a supposed quote from the former president, Mr.Friedland, that is now a borrowed "copy and paste" cheap quote for the current president, Mr. Wheeler. On the rescheduled delivery, one of the packages came all destroyed (box all opened and squashed with pieces of the merchandise all over the loading truck). I sent another follow up email with picture to the Office of President only to be met with the same apologies and promises to bring this issue up to the appropriate parties. There seems to be a lack of value and acknowledgement of customers time. The absence of any kind of compensation offered for time lost and lack of service in delivering product and packaging in good shape clearly speak volumes to negligence and affront to customer service.