Build.comReviews of build.com

Dreadful service. Have used before without problem, but never again. Expensive microwave delivered was both faulty and had clearly been previously returned by another customer (the delivery address was in the box). CSR was rude and then didn't even respond to my email requesting how to return the faulty one. Complained and a replacement was sent, but was told had to hold on to the original for THIRTY DAYS until UPS might (not would, might) pick it up. Have complained again about that, but still no resolution and no explanation why it simply couldn't be returned. This has been going on since 9/27. Will just go to Best Buy next time. UPDATE 10/19/18. See the helpful reply below dates 10/11? Makes them look caring and responsive? Don't be taken in. The faulty, previously returned by another customer product is still with me, despite being told UPS would pick it up within "one to two business days" (they also sent me two different return labels and tracking numbers then told me not to use them). Now they've gone silent on me. Hopeless.

They used a shipper that doesn't ship residential. What? After my shipment sat at their warehouse for a week, I found out that they were going to hire a subcontracted shipper to deliver it. After getting no firm delivery date, I had to go get it myself. Just goes to show the best price isn't the best deal! Should have paid more and bought it locally.

Never order from this company! If they deliver damaged goods, they will not replace them. I purchased a refrigerator which arrived damaged. They refused to replace the unit or the damaged door. They wanted me to have it repaired and they would reimburse me. This puts me in the position of arguing with them as to if it is repaired or not. Awful company and customer service. Has cost me thousands. Find a reputable dealer near you and avoid build.com completely.

NEVER ORDER FROM BUILD.COM!!!! You cannot return any appliances ordered from this site, and they don't tell you that up front. They have very deceptive practices and are a total rip-off. Their customer service is also horrible. Please share this post so others do not make the same mistake that I made.

I purchased a Ronbow medicine cabinet on 4/9 with stated 4-8 week lead time. It has been 4 months and just got another email from Build.com that it has slipped another 60 days....again! I understand the item is special order and I was prepared to wait patiently for the stated lead time. The maddening issue is that each time the item is due to ship, I get an update from Build.com that the item has been delayed another month or two. This has happened 3 times now. More disappointing has been Build.com's response and assistance---pathetic. Each time I call a Build.com representative they tell me they are reaching out to the manufacturer but are not able to get a hold of them. Drywall has been cut, framing in place, but no medicine cabinet. Build.com's latest response is that I will need to try to find a replacement that fits the dimensions. I understand that Build.com is nothing more than a middle man distributor but I figured given the volume of business they do they would look after their customers a little better and step in. Unfortunately it appears I will be left to figure this out on my own time and at my own expense. So disappointing. Likely the last time I use Build.

I ordered a Kohler shower door which broke in transit and never arrived at my home. Build did not contact me to say there was a delay. I contacted the shipper who said they contacted Build. When I phoned them they apologized and said they would send another right out and I would have in 5 days. When I did not receive it in that time they contacted Kohler and said it was backordered and would be in 3 weeks later. When I contacted them again they told me it was not in and would be in 1-3 weeks later. I asked if they could do something to help me to get a price match from Home Depot as they had the product but it was $125 more. They first ignored that question that I sent by email and when I phoned they said there was nothing they could do about that since the product was discontinued. Upon hearing the word "discontinued" I cancelled my order and placed the order with Home Depot and will have to pay more money for it and delay my job completion. I would not trust Build.com again!

The price was good, my item was delivered promptly but they will not stop emailing me to try to buy more products. I have called repeatedly and asked to be taken off their list only to have two more emails sent to me immediately. They are relentless with their overselling tactics and this has left me at the point where I will never do business with them again.

Ordering on the website was easy. Then the delivery is where it all hit the fan. My order that build.com stated would ship out in 2 days, took 15 days at it said at the Estes carrier for almost 2 weeks. Then I received 1 smashed pallet with a cracked toilet on it. The 2nd pallet that was suppose to have my bath tub was missing. Estes said they couldn't have a truck back out until the next day as they forgot to put it on the truck. I called build.com to complain but they couldn't do anything once it leaves there warehouse. Terrible terrible terrible customer service!!!!!!!!!!!