Build.comReviews of build.com

I ordered a Kohler bathtub in March and didn’t get to install it until May. After opening the package, my contractor discovered that the tub was broken along one supporting edge. Since it was over 30 days from the purchase, I didn’t know if I could still get it replaced. I chatted with Build.com customer services online. They told me to send them some photos. After reviewing the photos, they decided to send me a replacement bathtub. They even find a tub within the state to get the replacement to me in 3 business days. It kept my project going without delay. That is above and beyond. Thank you, Build.com. Keep up the good work.

We purchased a light fixture and it was missing some parts when it arrived. We called and talked to Maria in customer service. She was able to find the missing parts needed and shipped them out in a timely manner. We were very grateful for the quick and friendly response. We will keep doing business with Build.com.

Our Kraus sink came within days of ordering (May 2021) and it is in excellent shape. It was boxed extremely well so that there would be no shipping damage. I originally had called Build.com customer service due to a question and I did not have to wait long to talk to a nice rep. Our experience has been excellent.

I received a vanity light set and one of the glass globes was broken and Ferguson quickly replaced the broken globe. Upon installation I accidentally broke the replacement globe🤦 (you have to be really careful with them upon installation/don't tighten collar down too hard). They were so understanding and sent me a whole replacement at no charge!!!

I ordered a toilet and installation kit on a Monday. Then I read the reviews and was like "what did I just do, I'm headed for a nightmare". Company said kit would be here Saturday and toilet 7 to 10 business days. On Thursday I got a call from delivery company saying toilet was ready to be dropped off. Saturday the kit came. All the way from Virginia to Wisconsin in 4 days. Home Depot only 1 mile from me wanted 100 dollars more then Build It. I am quite pleased all the way around.

I purchased 3 Toto Drake toilets from Build.com. I was leary based on the reviews but honestly it was the best experience I have had. The toilet pieces arrived unbroken, perfectly packaged and they always kept me informed as to when I was to receive my next shipment. My take away is: Do not always rely on reviews because you may hear more negative, then postive.

So I came here to post a review following a positive experience I've had with build.com and am amazed by the awful reviews. I had placed an order for a Delta faucet from one of the big box stores. Three weeks later and two weeks after the expected delivery date, the box store was unable to give me a date. They were helpful and contacted Delta and they informed me that the faucet was on backorder *from the manufacturer*. Yesterday I found the faucet on build.com, indicating several were in stock. The price was comparable so I placed the order and it was delivered TODAY. I expected it tomorrow, which in itself was great, but 24 hours later? Now that is awesome. I also had purchased another faucet on online from a different vendor but the faucet was shipped by build.com and, again, the faucet was in my hands so fast. I will definitely consider them for future projects and am very pleased. Thank you!

I was surprised to see so many one star reviews We purchased an electric fireplace heater- and yes with pandemic there was a delay but I knew this when I Purchased it as it was clearly noted on the page. It ended up being back ordered for just one week. It was shipped promptly. I was provided tracking information to follow its progress. The real flame little Château heater unit is very sweet does a great job and it’s exactly what I wanted.