Build.comReviews of build.com

After multiple purchases from Build.com over the last 3 wks, I started another order for 4 Toto sinks at $153 and change ea and a Westinghouse 6 blade fan at $121 and change that I had in the cart. I then used a $50 coupon code that Build sent me in the mail that brought the total to $687.50. I then clicked the check out button and choose the login option and logged in. When the price showed up for the amount of the charge, it had changed to $778. The customer service I received dealing with the issue was horrible, time consuming and without resolve...extremely disappointing! I ended up purchasing the sinks from Home Perfect website for $149 ea. This was a bait and switch move by Build.com. Sleazy!

I wish I could give a 0! I purchased a kitchen aid dishwasher. The dishwasher was delivered on April 10th. I checked the box and there was no damage. The kitchen aid info was attached. On April 30th, my plumber installed the dishwasher. After removing the protective film from the dishwasher- Build.com sent the wrong finish. I ordered stainless and they sent black stainless! They are stating that because I did not return within 48 hours and because it was installed- I cannot return it. They did offer me $200 to order a new door panel for a brand-new dishwasher! TERRIBLE- but they are all so nice telling me no!

BUILDERS BEWARE As a Builder and PRO buyer with Build.com we would have expected much better customer service after placing an order with build.com This item was ordered after chatting with a representative. This item has not delivered, still in transit. We receive a quote from another online site that is 15% less. We call build.com to discuss the $150 price difference, they ask us to email them the quote, which we did. They respond that they will not price match and informed us appliances are not returnable and if we refused delivery there would be a 25% charge along with a $150 restock fee. Not cool. They have just lost our business here in Atlanta, G

It’s a shame I didn’t read these reviews before purchasing. Over $3500 in 2 weeks spent and worst customer experience of my life. They delivered a damaged $1300 wine cooler and because it went to a remodel project and didn’t get opened that day, we called a few days after delivery when the damage was found, they said “tough, not our problem and nothing we can do”. Seems like that’s their standard response. Then got 3 toilets last week all missing pieces or damage. Called the day after I was promised the replacement pieces to be delivered, which of course they were not, and they only had record of one of the issues but nothing processed. Sent an email to the office of the president and no response. Still have a broken tank lid for a toilet... No one can seem to fix the issue. Beware! DO NOT WASTE YOUR TIME OR MONEY WITH THEM!

Total scam! Won't honor the price that is listed on their website for a Zline 48 in pro stove.

Sold us a damaged a Kitchen Aid hood. Dent in the front, clearly dropped on the side during transit. The item was shrink wrapped with no scuffs or scratches. Upon install, we found the marred areas and contacted them and said since our kitchen install was delayed by 10 days, we were out of the return window! Poor customer service. Only wanted to come ya a $150 store credit for a $900 item! These people are thieves.

I ordered 4 “dummy” doorknobs that I thought would match the other knobs in the house. Price was right, shipping was free. When they arrived, the color (brushed nickel) was awful. No choice but to return them. Went to mu Build.con account and started the return process and was advised that the return shipping would be $17.50, the price of the knobs was $20. Not worth returning and the response from build.com was... “return shipping cost helps us keep the cost down.” I guess it does, if I return them, they sell them again. I will not order from build.com again and will go straight to Amazon !!! - Order #70820471

They have sent the wrong product twice. Customer service says they will pay to send it back (It's two square feet of tile, which will cost more to ship than it's worth) but will not provide shipping information. Ordering again comes with a $50 shipping fee... Being nice does not work. Being rude does not work. Do not use this company if you actually NEED what you order.