Build.comReviews of build.com

BEWARE! Very poor quality & even worse customer service. I spent over 700.00$ usd on an electric fireplace. The quality was awful and I had to have the Fireplace console stabilized with actual wood pieces I purchased from a local lumbar store. I contacted Build.com and I received cookie cutter responses. Stay away from this company!

Terrible company. Will not stand behind their products or warranties. Do not buy from them or the company they acquired compact appliance

I wish I had read these reviews before I ordered. The shipping company called at 2pm he will be here in an hour. At 4 I called him back -oh I was just going to call you. I have truck troubles. I called build.com because getting through to Estes was impossible. On hold for 25 minutes When the rep came back on he said the driver said he’ll be here by 5:30. Really? Thought he had truck troubles. We will see but I’m not hopeful I’m getting anything. Good luck to me getting my money back. AVOID BUILD.COM

One star is still too high. I ordered a bunch of materials, including two rather expensive toilets that I was told by Sevin (Their salesperson) are "comfort height", when they are in fact NOT - I had even sent them the specs on what the industry defines as comfort height. They wanted to charge me almost the cost of one toilet to return them!! OUTRAGEOUS!!! I am a designer and project manager in the building industry, so I will be sure to steer clear of these thieves and I will alert my associates.

I ordered a $458 Justice Design Group bathroom bar light, on October 29, 2019. It came on time with 2 damaged globes, out of 6. I contacted them immediately & spoke to Janis, 24 hrs for replacement. Alissa, I spoke with in 48 hours. She would get it sent out immediately. 3 days later I spoke to Rose. Replacement light would be sent, even though I just wanted to exchange 2 damaged shades. Email the next day said they were out of stock. I should expect it in February 2020! Emails coming in today (same day) says 5 in stock. Someone is deceitful. DO NOT BUY FROM BUILD.com! Update, after contacting JDG, they made it right!!! Thankful for Customer Service Rep Tanisha at JDG! The light is beautiful and I will purchase more from JDG

Terrible, sent damaged shower pan and I had to wait (6 emails and 8 phone calls) to finally receive my money back. Now they say I have to dispose of the damaged product myself! A huge pallet and 4x5 fiberglass shower pan. Absolutely a joke of a company. Look elsewhere

I would not recommend Build.com to anyone. After ordering $3,500 in parts for two bathroom remodels which both toilets and one sink arrived destroyed in pieces with both bases broken on the toilets, Build.com said that they don’t haul away broken items delivered. Apparently, I am supposed to count myself as lucky that they delivered replacements for the items I ordered and paid for. They told me that they feel I am responsible for the shipping company that they picked and did not give me an option on picking my own shipping company. They have refused to pick up the two broken toilets and sink that arrived in a hundred pieces and feel I should pay to have them disposed. I have been in business for 20 years and have a Master’s Degree in business and have never been told that because of Build.com’s damaged goods, I, as the customer, must pay with dollars and time to get rid of the broken items they shipped me. Where I live in Massachusetts it is over an hour drive each way to the closest dump and it will cost me over $100 for them to take plus my time and gas money. But that apparently is not a concern of Build.com. Also except for replacing the destroyed items, they have not returned my phone call or email in three weeks. So if you don’t care about customer service, your time or your money then you should shop with them. Otherwise I would go anywhere but with Build.com. My order number was 72068053 just so you know this is a real, very unhappy customer.

They promise 2 day shipping and charge $200 for it and give you a delivered no later than date and when your full order doesn’t arrive they then offer you a $50 credit. Customer service is rude and not helpful nor do they care that not having a product in full doesn’t help a subcontractor complete a job. Use anyone but build.com for your orders.