Build.comReviews of build.com

Terrible customer service, terrible shipping. They lost a large portion of the order. Sent it again, it took three weeks to arrive. They only delivered it after hours spent on hold tracking my parts down. DO NOT USE THIS COMPANY.

My item delivered was incorrect. I’m on day 2 of trying to get someone on the phone to help. Tried the live chat option as well and still no assistance. Not to mention the item purchased (ceiling fan) is fair quality at best and a pain to assemble.

BE CAREFUL. They are very deceptive and will never remove you from mailing lists and continue to hassle you . Do not give them your email. I have requested 8 times to be removed over 1 year. Finally blocked them directly to spam, still get 1-2 emails a day in spam. They took my money said they had the product, then magically it was no longer available...will never go near them.

The worst online people I have used. Never again.

Not happy with their communication and follow up. They make a promise and once it leaves their facility they do not check on it unless you call to see where it is. They make a promise to have it delivered on a certain date and nothing is done to make that happen. When the product was not delivered when promised the answer was...."that was the supplier's fault" and that leaves me with an angry customer and two lost days of work.

I ordered an $899.00 shower enclosure from build.com through amazon. The item was late in delivery so I reached out to build.com and they abruptly informed me that my item had already been shipped back to them because of my failure to contact their shipping carrier. They also informed me that I owed 150.00 of shipping charges to them and that they would not be sending me a full refund. No call from their shipping company at all. The fact that they blame a customer for not contacting their method of delivery by taking the item back and charging a fee is ridiculous. Not only is it terrible customer service, but I only heard about it after reaching out for a late item. I have reported their behavior to amazon and highly discourage anyone from dealing with this company.

Not a legitimate company. I was prepared to buy all plumbing/fixtures from them since they have such a great selection and seemingly professional website, and inquired about their financing option which seemed a little sketchy on reading the fine print. They couldn’t answer a simple question, which prompted me to research their reviews. When their reviews turned out poor, I continued pursuing my inquiry with an agent and their “Comenity Bank” via email. I checked back in every day for a week for an answer from the “finance department” but the answer was always “I’m sorry on delay to you. There is no update on your order.” Total scam website. Do not order from this crap company.

I wish I would have checked these guys out before ordering from them. Their website doesn't describe the item accurately and I ended up with a replacement part that was not the right one. I started a return on April 5th and received an email stating that I would get a return shipping label in 3 to 5 days. Here it is April 21st and still no shipping label despite phone calls, emails, and chat. Everything is within their 30 day return policy, but they continue to make excuses for not sending the return shipping label. I guess my only course of action is to see if my credit card company can intervene for me.