Build.comReviews of build.com

Placed an order in May for a freezer that showed in stock and shipping the following Monday. Monday came and went and I'd not received a shipping email. Tuesday I received an email saying there was a shipping delay and it would be sending out two weeks later. I called to ask what was going on and they said their supplier was out of product and that COVID had disrupted their shipping and that we were lucky to get a new date so close because some people had been pushed back to October. One day before the new shipping date, I got another email pushing it back two more weeks. When I called this time, I asked if they were offering any compensation for the inconvenience of the item shipping a month late. They said it wasn't their fault and refused. I asked if there was any alternate item they could switch it for and they said they'd get back to me. Two days after that, I get an email explaining what else was available. A freezer half the size of what I wanted, $20 more expensive. I asked them to write off the $20 for all the inconvenience and they said they couldn't. I asked if they could take it out of the shipping charges and they refused again. I finally got my freezer a month and a half after they originally said it would ship. It works, but I'll NEVER buy from them again.

I purchased a refrigerator which was determined after a warranty repair claim to have hidden damage and was unrepairable. Build.com claims no responsibility after 48 hours following delivery.

If you order something from Build.com, prepare for it to be yours even if it's defective. I ordered 2 Hunter ceiling fans and hired a licensed electrician to install them. The first one worked out great. The second one wobbled like crazy when turned on and there is no way to adjust it. When the electrician took it down so we could return it, the motor was extremely hot even though it was only on for about a minute. I first tried to go online chat and learned I was #41 in line After 15 minutes, I was # 32. So I tried going online to initiate a return. At first it could not find my order by # but finally located it. I answered all the questions and then got a message I couldn't do an online return because I had ordered as a guest (I had no acct there). It said to call their customer service . I was on hold 32 minutes when the line went dead. I tried again and the same thing happened after 22 minutes on hold. Since the website says they won't accept a return without an RA, I put the thing in the box and put it out on the curb for garbage pickup. I'll never do business with them again. A hard $100 lesson to learn.

Learn from my experience, and don't buy from build.com. I purchased a washer dryer. I checked in advance if they will deliver to the front door of the unit (1st story), build.com and the carrier confirmed that in advance - they told me they will deliver there. Obviously the carrier didn't deliver to the front door, and wanted to leave it on the street. The tenant was unable to accept it. I tried reaching out to build.com and waited on the line for over 40 minutes. When I was answered the service was rude and they didn't care about anything of their or the carrier representations. I'm still waiting for a refund over 2 weeks for a product I never got.

Going on a full month to get a refund for a returned product. Worst customer service ever...I will never order from this company again. Can't ever talk to a customer service rep...only option is to use the chat line and the service rep that I got was extremely rude....never again!

NEVER BUY FROM THIS COMPANY!!!! I ordered a range hood, i confirmed that they had it in stock. They said yes, it was to ship in 2-4 business days. Never happened. It’s been 3 months I can’t get my hood, having all kinds of trouble getting my money back. This company sucks. Al in NJ

I can't preface this any other way but do not buy from Build.com. Purchased a chandelier three months ago. Stated it would ship in 2-3 days. Came and went, no update. Finally, 15 days later, I get a notification that it would be delayed 1-2 months. COVID related no worries. I work with customer service to find a replacement, it had a 1-2 week lead time, perfect. I get a message 2 weeks later saying it would be delayed 6 weeks. I called and they said the supplier has had issues and various other excuses. I said, it it comes in at the time, I will hold the order but if you think it will be pushed out, please let me know. I emailed the rep last week asking if it was still on schedule for shipping this week, he said its on track. Nothing shipped. Emailed again and he said the company said maybe 11 days but he couldn't be sure. The lead times listed on the website are inaccurate and they are bad a communicating to the customer. If you're planning a remodel, do not purchase from them as you will not get your items in a timely manner and the customer service is atrocious.

I ordered a washer and dryer 10 days ago. After 7 days and hearing nothing I called. I waited on hold for 45 minutes to be told they couldn’t tell me when my merchandise would ship, I decided to wait a couple more days, when I still didn’t see a shipment I called back, waited 30 minutes and was told someone would call me back, never happened. I received an email a day later saying my items had been back ordered with no expected shipping date. I spent an extra $400, ordered the set from Lowe’s and went to pick it up the next day. I still had to cancel my order so I spent another 45 minutes on hold before getting my order cancelled. Very poor customer service and no one seems to be able to get answers. Will never order from them again.