Build.comReviews of build.com

Don't take anything for granted with Build. I purchased 2 sets of Blum cabinet hinges from Build. I didn't inspect them when I received them. MISTAKE!! When it came time to install the hinges there weren't any mounting screws. I contacted Build and was told that it is written in with the description that the screws weren't included. I've mounted many, many hinges and never have I run across screws not included. Build is nothing more than a broker house distributing virtually everything for the home. Like any other box store, they save money wherever possible. Blum is a brand of cabinet hinge, and any other outlet includes the screws. I've purchased many sets of Blum hinges from Rockler and always get mounting screws included. You can't blame Blum; Build saves money by not including screws. Do yourself a favor and purchase Blum hinges from a reputable outlet such as Rockler. I know I will from now on.

I ordered an expensive item 20 days ago and the website indicated 3 in stock. I called and spoke with two reps who assured me it was shipped. It's still with their shipping company. I should have just bought from Amazon.

Adding my bad review to the others. Something crazy is going on at their shipping department. I received a light fixture crazily packed into a box that it doesn’t really fit in, with no padding. It’s obviously not the way that Ferguson received it from the manufacturer, but it also doesn’t seem like a returned item… just really confused on what is going on and why these choices were made. Fortunately the item appears to be undamaged (haven’t installed it yet) which is only a stroke of luck.

Long unfortunate story, short. I would NEVER order from build by ferguson again! They shipped me a heavy vanity top that was broken into pieces and their support told me it was my problem. I did get a refund for the price, but they did NOT send Fedex back to collect it, so it became OUR RESPONSIBILITY to hire the pickup of this heavy piece, taken to the landfill. I cannot believe they would do their customers like this, but I learned a valuable lesson and am trying to keep you from doing the same.

I ordered 3 cabinet door pulls in the same color. One was a different color. I am now on my 4th shipment attempt to get it resolved. Each time I call, I’m on hold 30 minutes before I speak to anyone. I’m currently at 1:01:55 of hold/chat/hold again time. The second and third deliveries were the wrong item number- both times!! The fourth delivery was the correct item number but wrong color even though my invoice stated the correct color. I can’t imagine ordering expensive things and possibly having to deal with their incompetence. I have their handles in my kitchen and have loved them for more than four years.

I sat in my house all day waiting for a washer and dryer to be delivered. It wasn't going to be installed for several days so I wanted it in the garage. Nope! They have a contract with their carrier for "no-knock" curbside delivery. I only realized a huge pallet was left in my driveway, in the rain when I went out at 8pm to get an Amazon delivery from my mailbox. Pinnacle Express (warehousing 3rd party), R & L Carriers (trucking company), and Build with Ferguson all pass the buck. Ultimately blaming me! Lousy customer service. I see now I am not the only one with this complaint. Beware. Horrible shipping experience.

First, I tried to process a return and their website is a nightmare. They shipped a single order in two boxes, so of course they want to charge me for two shipping labels to return a single order. Then their system only lets me create one shipping label and won't let me create the second one so I have to wait in a line of 16 other people on the phone to get help. FWIW, they did offer to waive the return shipping for their terrible website experience. Before that happened, I had just ordered door hardware for an install happening Monday. I paid for 1-day delivery to receive it on Friday. Tracking said it would be delivered on Friday. Didn't get it Friday. Didn't get it Saturday. My contractors are here tomorrow and I still don't have it. Now it says it's coming by 6:15 PM Monday, AFTER my contractors are gone. There are better options out there than build.com.

Ordered an Emtek product from Ferguson/Build.com in May of 2024, AFTER confirming from Emtek directly that is was available from the manufacturer. Once I ordered, Build sent me an email stating it was backordered until July 17th. By July 30 crickets. In August they claimed they needed door thickness from me but never requested it. In September I was told they will expedite the order and my next communication would be confirmation and shipping information. Instead I received back order notification until mid October. I just learned they are not even buying direct from Emtek but through yet another distributor?? 3 step distribution?? Ferguson / Build provided ZERO help. EPIC FAIL