Build.comReviews of build.com

I am a retired engineer and since retiring I do small renovating jobs in my neighborhood to pickup a few dollars for golf .. I was asked by a neighbor to replace a marble top in her half-bath along with a new faucet ,light fixture, and mirror . Not wanting to deal with Amazon I found Build.com in my search and presented the items I found and was accepted by the homeowner. I ordered a Magellan Kingston Brass KB96 faucet , and light fixture ,, according to there sight ALL were in stock, 20 faucets were ready to be shipped and would be delivered February 19 .. Not receiving the item I called Build.com and after waiting on hold for 45 minutes my call was finally answered by a real person . I explained the situation , Not being paid until the job was complete , and put on hold for 5 minutes , and when we began discussing the situation a system error was the problem ( how many times do we hear this ) and the faucet set would be shipped 2 day air and would be considered a " No Cost " replacement " .. I questioned the " no cost " and was assured that my cc would not be charged for this item .. I told the homeowner that build.com was sending a " NO COST " replacement and it would be deducted from the final invoice ..Once received I installed the faucet set and when the water was turned on a small leak was discovered .. I did not want to over torque the nut so I shut off the water and attempted to contact the manufacturer of the faucet with the phone number on the installation sheet , after almost an hour of hearing a recording on how busy they were I sent an email to Kingston Brass Tech Support asking for help .. Well it's been around a month and still no response .. They must really be busy .. I just received my credit card statement and lo and behold I was charged for the faucet .. Tried calling customer support at build.com , and after about 45 minutes on hold I decided to send a email to them describing the situation ,, It took 6 days to get a return response telling me that a " NO COST " replacement means you will not be charged for the missed initial order but most certainly will be charged for the second !!!!!! I did not go back to the customer concerning the charge and just ate it .. I will never do business with Build.com and suggest if you are considering them FIND SOMEONE ELSE ..

I went to order with a representative on the phone last week and he was supposed to email the cart including the discount so I can pay with PayPal. Instead the person sent me the regular price and created an account for me. I didn't ask for an account to be created. I tried call the representative and could not reach him. I asked for an account to be closed and instead I received an email stating did you change your email address. Then I was told I would receive one final email stating the account was closed. I never received this. If this is there procedure, they should specify beforehand. I would never recommend them

I have never in all my life dealt with a company like this. Please do not purchase from them as they lie and make you wait on the phone for wait times longer than 1 hour. I ordered a vanity which was damaged however, I took pictures and sent them in to the representative and was told they would send another vanity out. Meanwhile, I never received in writing a confirmation on what to do with the other vanity. It was finally disposed of and picked up habitat for humanity. the replace came despite calling and wanting an order status since we were doing a home Reno. Problem is they have caller id and don't want to be bothered with and the vanity came without a top????I have been on hold now for over an hour only yo get a rep acting like he couldn't hear me. Give me my money back . never again this place is a joke.

I ordered a ceiling light fixture from them but the enclosed invoice said someone else’s order: a lamp shade meant for Cooper Electric. I had to repack, print a label, and drive it to UPS. If I still want the light fixture I had to reorder it. The price went up! So I bought it from a competitor. Tracking showed that they received it. After 3 weeks no refund from them so I called. I was assured I would get my refund. The next day I GOT A PARTIAL REFUND! Why??! I will never buy from them again

This company is a nightmare. Ordered an drawer accessory for the kitchen. Arrived damaged. Filed a claim. 2 months later nothing heard back. Have tried 4 times to contact customer service. NO ONE ever answers their phones and online chat cuts you off after waiting 25 minutes. These people are shambolic

I had never used Build.com before and will never use them again after my experience. On their website it showed items in stock that I needed so I placed an order. Next day, received an email saying the items would be shipped out over a month later because there was no stock even though the website showed over 30 in stock for each item. Tried to Chat with an "Expert" and after waiting 35 minutes for chat, I decided to call. Waiting another 20 minutes on the phone while Chat was still waiting and finally got someone on the phone. They told me they'd look into it and get back to me. Received an email the next day saying the items were in stock and would ship. 4 days go by and nothing. I then Chat again and tell them to cancel my order. Simple as that. Received an email the next business day saying the order can't be cancelled because it was shipped. March 5: Cancel the Order March 8: Order Shipped, can't Cancel March 10: Order Actually Ships They had over 2 days to cancel this order and didn't. Now I'm stuck with trying to get the items shipped back and having to print out return labels (I don't have a printer) and then take to a UPS store. So no matter what I'm out of time and money as I won't give this crap company any of my money. I thought Ferguson was a good company but I guess not. DO NOT USE! You might get lucky and have a good experience but you probably have better odds playing the lottery.

I should have read the reviews - their shipping dates are a complete scam - NEVER EVER BUY FROM THEM UNLESS YOU HAVE NO INTEREST IN WHEN THINGS WILL ARRIVE

I purchased a wine cooler from winecoolersdirect.com which is a build.com website. When dealing with their customer service, I was forwarded to build.com each time through chat, email and phone. This is the worst customer service I’ve ever experience. I waited for an “expert” on chat yesterday and was the “1st in line” for over an hour during their normal chat hours listed. I’ve sent multiple emails and no replies. Don’t get me started on their phone based customer service... I was sitting on hold to set up my return for an item I asked them to cancel before it even shipped and the system just hung up on me! I called back and finally got a customer service rep (an hour after placing my first phone call), who is the rudest customer service rep I have ever talk to and proceeds to lie to me about why my order was not canceled 2 weeks ago. I asked to talk to a manager because the information she had was incorrect and she told me she was going to hang up on me if I “yelled” at her again, which I was not yelling I was just asking to speak to a manager. Anyone who would flat out lie to a customer should be fired. I hung up and plan on calling back to speak to someone else that isn’t so combative over a simple return. Their website says “easy returns “all over it and then when you actually try and return some thing it’s the most difficult process I’ve ever dealt with.