Build.comReviews of build.com

I returned 75 pieces of hardware because they did not match my cabinets and only got refunded for 25 pieces. I have inquired 2x with customer service with no reply from them..this is stealing

This Place - I won't even call it a company, as that would tarnish the name of real individuals that work hard and actually run reputable companies - is a complete and total FRAUD. DO not do business with this Place even if it looks to be a good deal...it is NOT!! I put something in my cart at one price; the website then prompted me to create an account for checkout; I took a screenshot of the cart (didn't know if the site would refresh and lose the item, and I wanted to make sure to get the same thing), created the account, the website refreshed (2 secs later). The price went up by over 100%. Sent the screenshot (5 sec later) to Customer "service," and their response, "oh, yes, that is a screenshot from our website, but we CAN'T (translation won't) honor that price." If I had used the time to checkout instead of creating the account, I would have purchased it at the lower price. However, looking back now, I am glad it didn't go through because after reading other reviews, WOW. I should have read those before I clicked on their site but didn't. I hope others out there are smarter than me and read reviews before doing business with this bait-n-switch outfit. Please think twice before you turn over your hard-earned money to a place that doesn't value its customers.

I thought we had found a great website for contractors until we didn’t. Their customer services lie to you about ETA on delivery and what you need in terms of what each model requires .They hand out their emails and you never hear back. They give you their extension as if it is some big company secret and never, not once actually answer nor follow through. They assure you that this model goes with that model and when it is incorrect assure you with an insipid “ no problem” which becomes a huge problem to replace. We just spent over $6,000 and their one big mistake on an order came with no apology only a fake attempt to make things right which they did not. Our company is done with them. Already started another house with Wayfair.com Contractor/Pro

I purchased a Beautiful lighting fixture online from Build.com two years ago (1.5 yrs really) - at the end of 2020 I noticed that my lighting fixture began to tarnish, this lighting fixture is located in the bedroom and I do not live next to any damn warm moist environment. Which is why I'm extremely confused at the poor quality of this lighting fixture, not to mention the fact that I have chandeliers and other fixtures throughout the house that have been installed after I renovated maybe 15 years ago and they are still in perfect condition as though I purchased them yesterday. Meanwhile this one fixture from Build.com has deteriorated in less then a year and a half. But conveniently for this website after I reached out they told me that my warranty was up and that they could not do anything to assist me. When I reached out the second time I had a customer service representative call me and leave a message - of course when I called back no one no one answered and no-one returned my call. I really don't recommend purchasing from this website, simply because the company does not standby products. I would've been happy have they offered me a replacement ( which they still have on the website) or even a 50% off discount so that I can repurchase it or purchase something else. Either way they could have been creative with trying to satisfy an upset customer. Going forward whoever comes into my house and whoever asks me about my lighting fixtures or inquires about where to purchase items for their home I will be sure to make it a point to share my experience about how horrible Build.com is. There are plenty of other places that would honor a return or exchange for an odd situation like this where the quality of the finish of a lighting fixture is so poor that it tarnishes for no apparent reason. Stay away from this website, their customer service is awful, and they can care less about your satisfaction with the product. They're also extremely unresponsive to emails. Just something to keep in mind.

This has been the worst experience with this company. I received two pendant lights and one of the shipments came with missing parts. We needed lights set up ASAP in the home we are selling so unfortunately had to go a different direction and had to choose lights that were ready to go. I initiated a return with build and got an approved return with a return label sent. I was sent two different shipments and needed two different return labels. Only one was sent. I emailed asking for a second label to be sent. I got a response saying they would send another... days go by and no label. I email again and the next person tells me there was nothing online stating parts would be included and if I can prove that they will send the parts needed. LOL!!!! In the directions of the light being sent it shows ITEMS INCLUDED FOR INSTALLATION. I have to prove online that these are to be included????? Even AFTER I’ve been approved for return. It’s been over a week of me asking for a second return label to be sent. I don’t want anything from this company but a refund. Worst customer service and do not recommend working with them to anyone. The light itself is nice but if parts are missing what’s the point? It says in the directions what’s included so I should receive those exact items. I shouldn’t have to prove anything or go to a hardware store and buy them myself. If I get approved for a refund I should be sent a label for each item sent. This whole process has been horrible. Never again. Go somewhere else.

DO NOT SHOP HERE. DO NOT TRUST THAT THEY HAVE AN ITEM IN STOCK, JUST BECAUSE THEIR SITE SAYS SO. ...And if they ever tell you an item is backordered, here's what they REALLY mean: We'll take your money anyway and you may or may not receive it. And, we're happy to will keep sending you delay notifications (I said enough after being jerked around for 6 months). Now, we'll see how good they are at refunding my money.

Absolutely a nightmare!! Trying to get money back on returned items... good luck!! I will be calling my credit card company and putting a stop on this charge. Do not do business with this company unless you love headaches.

Zero stars would be more accurate. I ordered a faucet, got a mail saying i needed to call in to verify some info. Spent 1 hour on hold. Tried chat on website as the hold message said for “faster service”. I was 22nd in line for chat. After 45 minutes of waiting, it was my turn! Finally! Oops, Then it simply said no agent available and ended my session asking me to rate the experience. What a f***ing joke. They need to be shut down.