Build.comReviews of build.com

Doesn't deserve a full star just horrible customer service. Trying to get a refund from a return forget it. Part of their business plan to hold on to your money. This has happened to me twice and the only reason I shopped there again was they were the only ones to have stock. Stay away, never again!

I had bought a faucet from faucet.com (a build.com company) and of course the aerator was broken. It's a little plastic part that costs $1.78 and rather than returning the entire faucet I simply ordered a new aerator. Yes they then charged me $10.98 for shipping a small, half ounce piece of plastic but had to get house ready for an open house. The issue is they estimated delivery at max of 3 days; however, once I ordered and paid, I get a notice saying it was now going to take over 7 days to ship. Really - 8 hours after ordering shipping time jumps by over 130%? First the faulty faucet and then bait and switch on a part to make sure I order from them vs Amazon or Home Depot. And then I try to contact customer service to cancel order - 25 minutes on hold until I gave up (my time is not free). Guess I know why their customer service line is overwhelmed with business practices like this. Never again.

All of us can't be wrong. Beware of this company, Buildcom. I received a shower glass door with parts missing and they want to charge me $150 to return the product. If you see this name everywhere, Amazon, Walmart, etc.; DO NOT PAY!!!

Build.com is absolutely the worst. Do not waste your time or money with these people. For me to type here of how terrible my experience with Build.com was would take hours and be so long most people would never read through al of it. So to keep it simple. I would highly recommend if your are thinking of ordering for you remodel or what ever you might be working on, STAY FAR AWAY FROM BUILD.COM. Unless you enjoy headaches and aggravation, in which case you will love their services.

I bought two $600 toilets from them they delivered and one was broken they said for me to get raid of it I paid $10 to the dump. Then they send a second toilet and that was broken as will I have been waiting for three weeks for the company to make this right. When a company makes you feel like they are doing you a favor for buying from them you don’t want to buy from them. Stay away from this company they suck bad.

Spoke with a sales person regarding hardware needed by a specific date, and was told it was in stock, and would arrive as required. Later, when the order was late, I learned the hardware had not been available, there was never any chance it could have arrived on time, even though I was told it would. I will never buy from these people again. Sales and support at build.com were useless in resolving this.

This company is deceitful and a scammer! I order a vanity (very large). It arrived damaged. Customer service organized a third party freight company to pick up, and ordered a replacement. Replacement was damaged. Same thing - third party pickup, replacement ordered. Third one arrived - damaged. I was told to dispose of it as I saw fit (not easy when it weighs 500 lbs). I have been charged twice for the vanity, because "I didn't return it within the window of 30 days". What??? I have the bill of ladings for both, and it was returned with two weeks of arrival!! I can't get anyone to answer on the customer service line and no one will respond from emails sent to customer service and logistics. I have sent messages via Instagram and Twitter. NOTHING, Nada! I am owed $$$$!!! How shameful that this is how a business operates. Disgusting. Please do not spend any money with this company.

I purchased a $2200.00 smaller Jacuzzi tub from them. This is on the higher side of price for 60X32 tub (the size of a traditional tub). It came with cosmetic damage (from shipping?) right in the front of it, where it can be easily seen. It has 2 gouges under the access panel. I contacted them and they said they "will take care of it". I had to install it because my contractor needed to continue to work to get the bathroom completed, so he could move on, so with their word, I figured they would refund me an acceptable amount and so I had him install it. Their way of "taking care of it" is giving me $100.00 (MAX) refund. I'd like to see anyone get a Jacuzzi repair man or professional to come out to a home and repair it for $100.00! What a JOKE!!!