Build.comReviews of build.com

I ordered a sink that has yet to come despite a promised delivery date. I needed to source one from somewhere else so that the install wasn't delayed. I tried unsuccessfully to contact Build.com 4 times - twice by phone with over 40 minute hold times and twice via their online portal. Have yet to reach anyone.

Had to return 2 items. The one that was sent in and received over a week before the other still has not been refunded. Had to wait on the phone over 30 minutes to speak to someone to be told wait another week and call back. Which means I have to waste another 30+ minutes again.

Customer service is horrendous! I ordered a light fixture, which was shipped out immediately, however arrived broken. I called several different times (waiting a minimum of 20 minutes each call) to get the problem resolved. They finally sent out a replacement globe for the broken one...it also arrived broken. It came inside a cardboard box in a plastic bag. No bubble wrap or any protection. Ridiculous! My latest call resulted in a 30 minute wait time and then the person hung up as they answered. While I like the fixture, it’s going back this time. I’m not dealing with a company who has such little regard for their customers. Do they know they can invest in a recording system that will allow them to return calls to customers without having them wait on hold forever?

Customer service is awful! I waited one hour to speak to someone and they quoted a 30 day warranty policy when their website said 180 days. I will never purchase from this company again! The worst!!!!!!

I ordered wall sconces from Build.com. The quality was not what I had hoped for, so I requested to return them. The site says it will take 2-3 days to get return labels. After 7 days, I spent close to an hour on the online chat to chase them. The labels were magically emailed that day. I shipped the lights back on the 16th, and confirmed they were delievered on the 22nd. The Build terms say refunds will be issued within 5-7 business days. SEVENTEEN DAYS later I spent another hour waiting to chat on line. The chat representative said "I'll issue the return now, you should see it in 2-3 days." I will never order from them again.

BUYER BEWARE! This company used to be good when they first started then turned bad. My credit card info was on file in my profile and charges were made on it fraudulently for items I never ordered. Fortunately, I was able to dispute them with my CC provider.

I made an inquiry, via the online chat regarding a specific tile, which did not show in stock. The representative stated I needed to order it first, then they would provide a potential shipping window. When I further explained my cause for concern was related to online posts the tile may have been discontinued by the manufacturer, the representative abruptly ended the chat.

Build.com is a black hole for customer service. Purchased a $1000 wine beverage cooler and a 5 year warranty. The cooler is dead and the 5 year warranty worthless as you must use their service provider who does not answer a phone or return service request online. 100% do not buy anything from build.com