Build.comReviews of build.com

I’m a general contractor for over 50 years and Ferguson/ Build.com is the worst company I’ve ever dealt with and that’s saying a lot! Liars and customer service or there lack of is absolutely atrocious. Spent a lot of money with them in the past but never again. I’ll let all my subs and contractor friends know to never buy from them.(they were better when it was build.com)

Purchased a cooktop on 7/26 that build.com salesperson said was in stock and ready to ship. Received a communication one day later saying item was back-ordered and would ship in 4 months! called to cancel the order on 7/28. Rep said they will have to contact Bosch to cancel the order (i didn't buy from Bosch!). two weeks later order has not been cancelled nor credit card refunded. Called again and they answer the same thing: need to wait for Bosch to approve cancelation.

Claimed to have 4 in stock with 2-6 week delviery. I ordered, and checked on things a few weeks later "all good it's processing and will be shipped momentarily". Then at 10 weeks they canceled the order and said it's discontinued. So all they did was hold onto my $2k for 2 months and waste 2 months of my life when I could have ordered this refrigerator from someone else. Bunch of scammers is all they are.

Customer Service will straight up LIE to your face. I ordered a 40" x 28" bathroom vanity mirror that cost me $198 - expensive mirror. First mirror shipped to me within 1 week but was damaged, it was peeling. I realize the item was drop-shipped direct from the manufacturer because the UPS notification I got had a different company name as the sender. I called customer service and after a 40 minute wait on hold, with no option to call you back, a rep gets on (I wont use her name) and tells me she's sorry she will order a replacement. Doesn't tell me if I need to send the damaged one back, which does not fit in my car. Then I find out that the mirror is backordered for 2 months until July 13 she tells me. Repeated emails asking if I need to send damaged mirror back go unanswered for weeks. Then when July 13 comes I ask for an update and I am told by same rep via email that the vendor just got the mirror in stock, and it is shipping tomorrow. Well, on July 14 I get no notification from UPS about a new label created, so I get suspicious and I find their 3rd party vendor who actually ships the mirror and I look up the model # on their website and guess what, Estimated in stock date says August 6. So the source company says they don't expect it for 3 more weeks, yet the Build service rep lying to me telling me it's back in and shipping July 14. Today is the 16th of July and there is no tracking for the order, still says pending ship. I've been in the service industry my entire life, the #1 rule is that you don't just make stuff up and lie to customers. Unless you know FOR SURE the thing is shipping tomorrow don't tell someone that. Whatis wrong with this place. 3 months now my main bathroom has no mirror above the vanity. WIll never order again.

Ordered a bathroom faucet and toilet tank lever. It took four months to get the order. When the order arrived the toilet tank lever was not the one that was ordered. Call customer service on the first attempt and was on hold for one hour and 45 minutes. No answer. Attempted a second call the next day on hold again 45 minutes. No answer. The only customer service that you get is a bot in a live chat.No customer service for me, no future purchases from me.

If I could rate a zero I would! I have been trying to get a hold of someone for nearly five hours in regards to a unique return request! I have been put through the leave a message, 24-48 hours response and chat back in later circle of hell because NOBODY IS AVAILABLE!!!!! I have been doing business with Build.com for about seven years!!!! NEVER AGAIN will I recommend and/or order anything from them!!!! TOTAL NIGHTMARE!!!!!

Terrible service. I can't reach them and they are very late in delivering.

I needed some help with hardware for commercial glass doors. Tried to chat with someone and after waiting in the queue twice (it froze the first time) I was connected with Marie B. This person did not listen to what I was saying and kept replying with responses that either indicated they were not reading my messages or that it was an automated system. It finally ended with a bunch of links to their website and offer to be a project manager for my "project" (even though I told them I was just looking for some hardware for a set of existing doors). Will never do business with them. If someone wants help beyond just ordering from their website, good luck.