Build.comReviews of build.com

Wow, their sales people are efficient and nice. Then a third of the stuff we bought arrived broken. I asked to cancel an order, which they said they would try, but then failed, but the order showed up with the new stuff I ordered when I called to cancel so they obviously didn't try hard enough. Then try to return stuff and you'll get a few different stories and then they'll break out the bureaucratic mumbo jumbo to explain how bad they're going to stick it to you.

We ordered 2 American toilets and 2 toilet seats. We received the bottom part of the toilets and the tanks a week and a half later. We never received the toilet seats. We didn't need to use but one toilet, so I tried to return it and be refunded for the 2 seats that were never delivered. They wanted to charge us $150.00 for picking up the tank that we wanted to return and $75.00 for the bottom part. I decided to keep the whole thing instead and get a refund for the seats that they never ship to us. Buying from an outfit that has so strict and abusive rules for the return of wanted merchandise is not a good choice. This is the last time I buy from them.

Was gonna leave a comment about being billed twice and also receiving the wrong product, but after seeing how many others left a negative comment, what's the point.

I would rate them 0 if I could. Ordered some tile samples and picked out our favorite. When we called back to order they explained there was a price increase since the 3 weeks it took to pick the tile took too long. Hmm... not great but we decided to go ahead and eat the extra .30 per sq. ft. since we liked the tile. The rep assured us that the tile was in stock and should arrive within a few days since we were only about 2 hours from their facility. Our rep put on the pressure and sent us a order/payment link that was good for 3 days only. We paid 3K immediately and patiently awaited for the tile to arrive. 8 days later we had heard nothing in regards to shipping details or any communication whatsoever. When we called our rep today he said that the tile was out of stock. Why wouldn't they at least inform us ? Build.com never even started a refund of the 3K until we called in today. The rep said he thought we might like another tile. Yeah right. Not a great explanation for not processing a refund immediately. That's just horrible business and close to outright theft. Now they claim it will take 5 days to process the refund, 2 days longer than the 3 day link to pay for the tile ! After looking at allot of other negative reviews... I regret not reading them prior to ordering. I cannot recommend build.com. Completely untrustworthy.

What a disfunctional website. First, the item is in stock so I order the faucet from what started out as Ferguson Plumbing Supply, then the confirmation says 10 weeks to delivery! So I cancel get refund. Try Faucet.com site and still end up at Build.com. Order faucet July 2 for Ship Aug 20. Aug 19 I get email “item on backorder for shipping Sept 30”. I cancel request refund. Next day Aug 20 I receive notice item shipped! Now I have to return it as I went to plumbing supply store and purchased a faucet. This website is a total mess. But all the online plumbing places force you to use it! Find a real business with a building.

Worst Customer Service! Truly! Even though they talk a good game; no follow up, can’t leave a voice message, keep you hanging, and hanging. False promises. if you google the product yourself you can probably find it cheaper.

Don't buy from this company, terrible service and unable to provide basic answers to the status of my order for 2 weeks. I purchased 4 appliances from Build.com for my renovation, working specifically with a sales rep Naya Gambino to ensure all items were in stock prior to making selections. 1 out of 4 items shipped right away, but the rest, 3 of them (in stock items) kept being pushed back for no reason. I received all together 4 emails notifying me of the delays with revised ship dates already passed. The sales rep Naya stopped responding. I finally had to cancel my order 15 days later. Don’t work with this company. Terrible service.

This company is a scam. They sent a defective product to me and will not provide a refund.