Build.comReviews of build.com

Ordered tub drain w/brass tubing & trip lever Drain Assembly. Pieces of this assembly were in the box as if they were scaveged from other boxes. There was no packing. Just thrown in. Contractor came today to install and there were two pieces missing: Part C wedge gasket and another plastic gasket. This definitely was open box that had pieces taken out. I paid full price, not open box price. Can't install plumbing today, contractor will have to buy the extra gaskets to get job done. If you're in the supply business Ferguson, you should know better. Whoever packed this, knows it will stop the job. Inexcuable!

Ordered a bathtub online - delivered 3 weeks after, damaged. Rejected shipping. Called CS - nothing in stock, was suggested they fix the crack in the tub and install it... Unbelievable! Then I was talked into buying a more expensive tub - Ok, it looked good and had good features and was in stock. Arrived 3 weeks after - cracked in 3 places. I don't know if this is shipper they select, or items are sold damaged. Had to reject shipping again. Refunds takes forever to get! Now we're stuck with removed 2 mos ago tub, and no new tub to install. If you have someone doing construction work for you - ask your contractor if they use build.com. I think they sell discounted damaged stuff that your contractor installs and hides under a tile or something. Stay away!

TERRIBLE SERVICE. the delivered the totally wrong items and then trying to call them it is a 45 minute wait on phone. I WILL NEVER USE THEM AGAIN. BUY FROM A SMALL COMPANY YOU CAN VISIT. HORRIBLE HORRIBLE HORRIBLE. I STILL HAVE NOT RECIEVED MY ORDER. I WISH I LOOKED AT THE REVEWS FIRST!

Order Delayed a Year. They continue to set delivery dates 2 months out then cancel that deliver date the day of the delivery only to put the next delivery date 2-4 more months out. They dont even have the item in stock and havent for some time but they continue to lie. They have no problem telling you the day before the delivery that the item is all set to ship, only to tell you it will be be delayed another 3 months the day after. It's a scam to sell items you do not have and cannot get due to that item no longer being manufactured.

I needed a new toilet for a home Reno project. I ordered one THREE TIMES through Build.com. all three times they lost it. How is that even possible? On the third order the "project specialist" did expedited shipping, and just like the other two orders, I never heard form the freight/shipping company. When I called them, they said they'd call me back and never did. Build.com seems to have no connection with the freight company at all/

Wow! I’ve never ordered here, but just saw a nice commercial in CBS Saturday Morning and thought I’d check it out. I’ve learned to do my research and once again it’s paid off. Review after review - nothing but negative comments. Wow! And it was such an enticing commercial. Thanks to all who submitted reviews so that others (like me), won’t have be duped.

The problems started with Build.com when I tried to return flooring that was a different color than the sample I had received from the company. The sample of the flooring was a white white but the order I received was a dingy yellowish white. I have called multiple times to get my return shipping labels and instead of getting the issued resolved they just keep creating new return orders and cancelling my current return so they can push it out and not credit me for the $6,700 they owe me. Needless to say I will never order from Build.com just on the basis of this experience. You take your chances of getting what you order and trying to return it could be a nightmare. It has cost me too much time on the phone. Next time I will order locally.

I ordered three Swagelok door locks, two of which were damaged. I requested replacement parts, which they said they could do, but then two weeks later, said they could not, due to factory demand for those parts, they offered me a refund, which they never delivered. I'm tired of dealing with them and chalk it up to a bad learning experience. I'm sticking with Amazon.